The leader in Customer Experience Management. We're passionate about helping our clients create great customer experiences!
Johannesburg, South Africa
Joined November 2009
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📢 Sometimes the smartest CX move is the most human one.
📞 Pick up the phone.
We wrote the guidebook on CATI- what it is, when to use it, and why it still matters in VoC.
🧠 Richer, faster, more inclusive feedback.
📘 Voice of the Customer. Literally.
#CXYourWay #CATI #VoC
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Are we really listening, or just measuring?
Dashboards miss nuance. NPS lacks depth. Some voices aren’t even online.
That’s why smart CX teams are adding CATI: real data-led conversations, powered by people.
📞 Read more 👉 [bit.ly/3YgHIyB]
#CATI #CustomerExperience
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The Cost of Poor Feedback Management: Why VOC Matters - Discover the hidden costs of poor feedback management and learn why VOC programmes are essential for customer satisfaction, growth, and compliance.
bit.ly/42X2CFq
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What the Easter Bunny Can Teach Us About Customer Experience - Learn CX lessons from the Easter Bunny, personalization, reliability, and delight. Create seamless experiences that keep customers coming back! #CX
bit.ly/3G8kMLN
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How Eyerys Reporting Helps You Drive CX Improvements - Discover how Eyerys Reporting helps drive CX improvements with real-time dashboards, sentiment analysis, and custom reporting tools. Learn more today.
bit.ly/3G0G2mr
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5 Questions to Ask Before Partnering with a Customer Experience Provider - Discover 5 essential questions to ask when choosing a customer experience partner. Find the best CX provider for your industry and business goals.
bit.ly/3G0FpJt
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We are hiring! Are you an experienced intermediate backend developer with understanding of GOLang and PHP? Then we want you! Full job specifications here: bit.ly/41GytZj
#Hiring #Developer #Backend
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We're so excited to welcome not one, but two new starters today!
Welcome to the team, Simone Parsons, our newest addition in HR, and Logan Brink as our new Marketing Coordinator!
Can't wait to see the great things you will achieve!
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🍀 Don’t rely on luck for your #CX success! This #StPatricksDay, uncover top tips to enhance your CX journey and create better experiences. 🌟 Read more here. #CustomerExperience #CXJourney
bit.ly/4izcE57
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Ready to turn customer feedback into action? 🚀 Discover how operationalising VOC data boosted satisfaction and saved millions. Download our case study today! #VOC #CustomerFeedback #ContactCentre
bit.ly/4k8rqRv
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Limited understanding of customer feedback? Use Eyerys' AI-driven analysis to gauge sentiment. Partner with Smoke Customer Intelligence. bit.ly/3AliHJj #SentimentAnalysis #CustomerFeedback #SmokeCI
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Want to boost employee engagement and improve customer service? Learn the best practices that led to higher retention and satisfaction! Download our case study today 📈💼 #EmployeeEngagement #CX #CustomerService #VOC
bit.ly/3QkAqFI
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Difficulties in implementing feedback-driven improvements? Our team helps you access actionable insights. Drive success with Smoke Customer Intelligence. bit.ly/4dx4J5w #ActionableInsights #CX #SmokeCI
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🚀 Want to boost employee retention and productivity? A strong Employee Engagement programme is the key! Download our guide with 16 easy questions to get started today. 💼✨
#EmployeeEngagement #WorkplaceCulture #Leadership #HR
bit.ly/3Q2C7HK
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Tackling VoC obstacles head-on is key to achieving customer-centric success. Start your year by overcoming challenges and building a robust VoC programme!
🔗 bit.ly/422avtf
#VoC #CXChallenges #CustomerSuccess #CXStrategy
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Feedback data scattered across your organisation? Centralise with Eyerys for comprehensive analysis. Unify your data with Smoke Customer Intelligence. bit.ly/4dGs4l4 #DataManagement #Feedback #SmokeCI
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Make your contact centre a CX powerhouse! Operationalising customer feedback ensures insights turn into actionable strategies. Ready to transform your approach in 2025?
🔗 bit.ly/4295nU6
#ContactCentre #CustomerFeedback #CXAction #CXStrategy
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What do your customers truly need? Understanding customer requirements is the cornerstone of a successful CX strategy. Build strong foundations this year.
🔗 bit.ly/40mUXiK
#CustomerNeeds #CXInsights #CustomerFocus #CXStrategy
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Struggling to gain insights from employee feedback? Eyerys offers robust engagement surveys and analytics. Enhance your workplace with Smoke Customer Intelligence. bit.ly/4dYZlIL #EmployeeEngagement #Feedback #SmokeCI
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New year, new CX goals! Refreshing your brand promises ensures your customer experience aligns with expectations. Start 2025 with clarity and focus.
🔗 bit.ly/404qGnh
#CXStrategy #CustomerExperience #NewYearGoals
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