Pinned Tweet
I’m pinning some of our recent conversations so they’re easy to find:
Your Smart Doll requests
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How much duties you’re paying and what the experience has been
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How long your shipment took to arrive
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#smartdoll
Meow Folks,
Just checking in now that the new tariffs are in effect across all regions — have you noticed any change in shipping times?
Did you choose DHL or FedEx for your order?
How long did it take for your package to arrive after receiving the shipping notification? And which region are you in?
Do keep an eye out for messages from the courier — they may contact you before or after delivery, especially regarding duties.
Thanks as always for your feedback :-)
#smartdoll
A quick update for customers who chose UPS shipping
Some of you may be contacted by UPS about your shipment. Whenever UPS contacts you, they contact us at the same time, so we’re already on it and sending them whatever they need to release your package. (Well, as soon as we wake up in Japan :-)
Why is this happening? We’re a new shipper with UPS, and we’re still fine-tuning the shipping information we send them. A few shipments are getting flagged while we get this right. Interestingly, not every shipment gets flagged, even though they all go out with the same information, so we’re figuring this out as we go.
We’re fixing these issues every day, and we’re meeting with our UPS rep this afternoon to sort out the root cause for all shipments.
If you’ve been contacted by UPS and have any questions, just reach out to our support email.
Thanks for bearing with us as we get through this.
#smartdoll
G17 progress. Still needs more tweaks.
#smartdoll #bjd
Smart Doll - Prowess Anime Monochrome (White) awakens.
shop.smartdoll.jp/products/s…
#smartdoll #awakening
Smart Doll - Anomaly Zombie Monochrome (White) awakens.
shop.smartdoll.jp/products/s…
#smartdoll #awakening
UPS is now available as a shipping option for all regions except Australia, where the quoted rates were so high that we decided not to implement them at all LOL (literally).
For the US and Canada, UPS and FedEx rates are currently very close, but we're constantly working with all our couriers to negotiate better deals.
Shipping rates may change daily, so if you're keeping an eye on prices, one trick is to use a separate browser with something in your cart and refresh the checkout page whenever you want to check the latest rates.
Using a separate browser means you won't have to mess with your usual shopping cart or browsing session. Alternatively, if you're a bit of a techie, you can use an incognito window for the same purpose.
#smartdoll
Smart Doll - Anomaly Zombie Monochrome (White) awakens.
shop.smartdoll.jp/products/s…
#smartdoll #awakening
Smart Doll - Cruel to be Kind (Cinnamon) awakens.
shop.smartdoll.jp/products/s…
#smartdoll #awakening




























