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SmartScaleSync

@SmartScaleSync

This account is for announcements & status updates. If you have any questions/issues please send an email to support@smartscalesync.com

smartscalesync.com
Joined February 2019
  • Tweets148
  • Following773
  • Followers249
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Our TrainerRoad integration is down. Our team is currently on vacation but we hope to have it restored this week.
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Garmin uploads are failing intermittently. There appears to be some changes with the Garmin API; we will investigate closely in the morning and try to restore functionality asap.
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We have something working in our dev environment. Not sure how stable it will be. Will test it in production later this evening.
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The patch has been live now for half a day. Seems relatively stable with the exception of a few users mainly in EU (for unknown reasons…). We are still investigating.
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There is currently an @awscloud outage that is impacting SmartScaleSync.
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Ok we've patched the issue, weight syncing to TrainerRoad is restored.
SmartScaleSync (@SmartScaleSync) profile pictureSmartScaleSync@SmartScaleSync11 Jun 2025
TrainerRoad made some changes which broke our integration. We are investigating.
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TrainerRoad made some changes which broke our integration. We are investigating.
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TrainerRoad made some changes which broke our integration. We are investigating.
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Ok this issue has been fixed. Fitbit made an undocumented change breaking the weight upload endpoint. They actually haven't provided assistance yet but someone else on the internet figured it out.
SmartScaleSync (@SmartScaleSync) profile pictureSmartScaleSync@SmartScaleSync25 May 2025
Fitbit made some changes and now uploads to Fitbit are failing. Fitbit hasn't provided any updates yet, we will resolve the issue as soon as we know how to fix it.
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Fitbit made some changes and now uploads to Fitbit are failing. Fitbit hasn't provided any updates yet, we will resolve the issue as soon as we know how to fix it.
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community.fitbit.com/t5/Web-…
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We are having an outage with our TrainerRoad connection. We are investigating.
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the issue is resolved.
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Our legacy site was deleted today. This does not impact anyone, it's just an fyi.
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patched an issue this morning that was preventing users from connecting their TrainerRoad accounts
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