“That’s why mums go to Iceland.”
Not this mum.
@IcelandFoods charged me £55 for £30 of groceries because their offers didn't process. Their refund process then left me unable to pay for my shopping. I left humiliated, in tears and without my groceries.
I complained. Their response? A generic apology for the “inconvenience caused”.
This wasn't an inconvenience. This was a mum being left without food for her child because of YOUR systems.
Is this how you treat struggling families?
#MumsDoNotShopAtIceland
Dear @IcelandFoods,
When a mum tells you she left your store in tears, humiliated and without the food she'd carefully budgeted for her child, “we love getting feedback” is NOT an appropriate response.
Where is the compassion? Where is the accountability? Where is the commitment to fixing the problem?
You didn't just fail at the checkout. You failed again when I asked you to listen.
#MumsDoNotShopAtIceland