I'm CTO & Co-Founder of @sorryapp. Huge advocate for honesty, transparency and good customer service.
West Sussex, United Kingdom
Joined November 2008
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Pinned Tweet
Launch day! I’ve got to say, I really enjoyed working with @intercom on our new messenger app. Big thanks to @erskingardner, @xaqread and the rest of the community for your help. sorryapp.com/product/notific…
Time to replace my Mac.
I've been running a Macbook Pro for several generations, but the new 15" Air looks pretty great, any of you other devs using one?
I'm looking for someone to help us redefine our brand narrative, positioning and messaging at Sorry™ (sorryapp.com/) - Who are the best people in the #saas, #branding and #marketing spaces to do this?
I'd love your suggestions and connections.
Robert Rawlins retweeted
A software engineer with a Nest doorbell and Nest Camera told me their devices stopped working today.
Nest Status shows all is online, here: status.nest.com/
When reaching out to Google, G acknowledged the issue, says they are working on a fix. So why is this all green?
ALT Current system status. May not reflect real-time system status since status could be delayed. OKSetup & Pairing OKNest Apps OKNest Thermostat OKNest Protect OKNest Cam Live Video OKNest Cam Video History OKNest Store OKNest Support OKWorks with Nest OKNest Developers OKNest Pro Dashboard SEE SERVICE HISTORY
Robert Rawlins retweeted
Keeping customers informed, engaged, and involved throughout an incident can turn a potentially negative experience into an opportunity to strengthen customer relationships🤝💼 #incidenttips #incidentmessaging
ALT Messaging customers consistently and transparently is critical.
Me standing in line at the coffee shop while a string of 12 year old girls try and decide what flavour iced, frothy creamed bubble nonsense they want to order.
Important Announcement:
I will no longer be asking for the latest edition of @GWR from my Mum and Dad each Christmas.
This is no way to treat your readers, particularly those who are critically ill.
*coughs, wheezes and splutters*
.@GWR I currently have what I suspect to be the worst case of man-flu in recorded history.
Is anyone from your team free to come and verify?
16" Macbook Pro M2:
US Store: $2,499 USD (£2,083 GBP)
UK Store: £2,699 GBP
That's a £615, 30% uplift in price.
What's the reason for this? I know it's always been the case, but not usually this distinct?
Robert Rawlins retweeted
Rishi Sunak - "Northern Ireland is in the unbelievably special position... in the entire world... in having privileged access to the UK home market... but also the European Union single market... nobody else has that... only you guys" in Northern Ireland. 🤦
I've had an open and silent support case with @stripe for several days now, despite chasing.
Meanwhile, daily messages from their competitors trying to convince us to switch.
Customer service isn't just a competitive advantage, it's crucial to stop your customers walking.
