Experienced CX leader developing people & systems that power quality service | Movies, dogs, & stop light solos (She/Her)
Toronto, Canada
Joined January 2014
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Siobhan Hitchmough retweeted
Here is a thing.
Tell your co-workers you appreciate them.
Tell your friends you appreciate them.
People need to know they make a difference.
Siobhan Hitchmough retweeted
There are two things that we need to normalize around PTO.
1. Tell your team to use their PTO. Create an environment where they’re encouraged to take time off.
2. Tell your team to respect when their coworkers are off. Constant messages while out need to stop.
Siobhan Hitchmough retweeted
Torontonians age 16-59, Click here to join the standby list for extra vaccines at the end of day from east end vaccine clinics. forms.office.com/Pages/Respo… #topoli #onted
Siobhan Hitchmough retweeted
"Debt" is an overloaded term in software development, but I've been thinking about "behavior debt". These are the non-technical things people do that you've been meaning to stop before they become part of the organization's personality. Yes, organizations have personalities.
Siobhan Hitchmough retweeted
Do you feel you should "build your network?"
Do you wonder why everyone says you should?
Does the idea of 'networking' make you die a little inside?
Do you wonder how you can continue to network in this remote, socially-distanced era?
Then this thread is for you. 👇
Siobhan Hitchmough retweeted
One thing you can do today to support SMBs that costs NOTHING: leave a Google, TrustPilot, or Facebook review. I challenge everyone to leave 3 reviews for small businesses you've purchased from. They mean SO much to businesses who rely on word of mouth and brand trust.
Siobhan Hitchmough retweeted
Acknowledging luck and privilege in our success doesn’t invalidate our hard work.
It contextualises it.
Without it, we can passively contribute to a harmful, false narrative that opportunities are evenly distributed (they aren’t), which causes imposter syndrome and burn out.
Siobhan Hitchmough retweeted
Today is the last day to fill out the City of Toronto's survey on policing reform. The first two questions are a bit vague and require longish answers. The rest are multiple choice. toronto.ca/community-people/…
Siobhan Hitchmough retweeted
To better support community pros who have been laid off during Covid-19, we've made the @CMX job board *free* for organizations to post their job opportunities.
If you're a company hiring for a community position, go ahead and add your opps here! 👉cmxhub.com/jobs/
Siobhan Hitchmough retweeted
Urban Alliance on RaceRelations calls on the Ontario Govt to launch an immediate public inquest into the death of Regis Korshinski-Paquet. We ask @cityoftoronto to undertake an immediate public review of the funding allocated to policing #BlackLivesMatter #RegisKorchinskiPaquet
Siobhan Hitchmough retweeted
As a manager, you might be asking yourself right now:
”What can I do?"
I've been asking myself the same question.
We *can* do something, no matter how small, to fight racial injustice. It starts with how we lead in our own workplaces.
My thoughts:
knowyourteam.com/blog/2020/0…
Siobhan Hitchmough retweeted
I see a lot of people struggling with this. Here's the shortest version I can manage.
When discussing what the problems are and how they manifest, defer to those impacted.
When it's time to demand change and push the powers that be to act. That's when you use your voice.
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Siobhan Hitchmough retweeted
Much worse than a marathon - we don’t know how much distance this race covers or how far into it we are 😕
Siobhan Hitchmough retweeted
Our most common response to pressure is to apply more pressure. It's an attempt to grasp for control.
Leaders: Though we may be feeling more pressure now more than ever, applying pressure on our teams is NOT only way to respond.
Progress is possible w/o more pressure.
How?
Siobhan Hitchmough retweeted
I know this was a tough decision but the right one. 20 years is a remarkable milestone & deserves to be celebrated, even if it has to be at #KCFF21.
Siobhan Hitchmough retweeted
Nothing frustrates me more than not executing something as well as possible - so I remind myself to learn from all lessons, success and failure, and do better next time.
