Silver Hamster is a community where you meet top designers, developers, or digital marketing experts to build your next project and make it a success. 🍻
Joined December 2018
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"Site is down.""Working on my end."Both true. Neither one says which page, which phone, or what time.Three days later it is still down.Repost this before somebody in your feed types the first line today.
The five lines that end it are in the post we put up this morning.
silverhamster.com/?utm_sourc…
Two products this week promise to fix your website seconds after you paste the URL, and not one of them says who is accountable when the output is wrong about your business.
We build the part that comes after the output appears.silverhamster.com/?utm_sourc…
Send us your website link and we will reply with three specific things that are losing you enquiries, and what each one is probably costing you. No call, no deck, no invoice. Five this week.
Every software quote prices the building of the thing. Almost none of them price getting your existing customers, prices and orders into it, and the person who ends up retyping all of that is usually one of yours.
Software vendor red flags, in their own words:"The domain is in our name for now, it is simpler.""We will sort out the handover after go live.""You do not need a written scope, we work flexibly.""We will give you the source code at the end."Which one have you heard?
Your annual maintenance contract almost certainly pays for somebody to answer the phone when the site breaks, and for nobody at all to open it in the months when it does not.
Anthropic says AI now writes 80% of its code, and in the same six months the work of checking that code went up twenty five times, so ask whoever quoted you a cheaper build what happens to the bill after it is built.
Send us your website link and we will reply with three specific things that are losing you enquiries, free, no call and no deck.
Shopify spent six years building one app that ran on both iPhone and Android because it was cheaper than building two, and has now gone back to building two, so if your quote still says one app for both phones is half the price, ask when that was last checked.
Twelve dollars in credits buys a page. It has never bought a domain you own, a payment gateway in your name, or someone who answers at 9pm when checkout breaks.
Point your own domain at the site you generated. Whatever breaks is the bill nobody quoted you.
If your team quietly went back to the spreadsheet, the software lost, and no amount of training was ever going to fix it.
Somebody left your company this year. They can probably still log in.
Open the user list on your email, your app admin and your payment gateway. Read every name out loud.
If you cannot produce that list today, you already know the answer.
A chatbot that cannot hand you to a person should not be switched on.
Gartner asked 3,566 customers this year. Only 27% would try a chatbot again after one bad experience. 87% say a way to reach a human is essential.
One bad answer and they are gone. Prove us wrong.
The version with a way out: a bot that answers the questions it is sure about and hands the rest to a person, with the customer's message attached. How we build AI assistants for businesses:
silverhamster.com/blog/ai-ag…
If you are about to pay an advance to a software developer, read this first.
We put the 8 checks and the 8 red flags on nine pages. Free.
Comment CHECKLIST and we will send it to you.
Genuine question.
Which one system, if it went down on Monday morning, would stop money coming into your business?
Not the one you like using. The one that quietly moves invoices or orders.
It is rarely the CRM.
Ours is the deployment pipeline. We could still write code, we just could not give it to anyone. More on how we build and run systems people depend on:
silverhamster.com/blog/custo…
