Your service and support data may be hiding more than problems—it could be hiding hundreds to thousands in potential savings. Qualifying organizations can receive a complimentary Diagnostic Agent assessment. Using your own data, the agent exposes exactly where time and money are being lost—from repeat work and broken handoffs to missing knowledge, slow resolutions, and inefficient support channels. See what’s driving the strain, what needs to change, and the savings those improvements can deliver—all beginning with a 30-minute meeting. Uncover hidden savings and start fixing what’s costing you: serviceaide.com/diagnostic-a… #OperationalExcellence #ContinuousImprovement #CostOptimization #AIInBusiness #DiagnosticAgent

If finding the answer depends on knowing which menu it lives under, that’s not much of a shortcut. Luma Web Agent helps people skip the navigation puzzle and go straight to the information, resources, and next steps they need through natural conversation. No map required. See how it works: serviceaide.com/web-agent #WebAgent #CustomerExperience #EmployeeExperience #AgenticAI #Automation #WebJourney

Stop managing repeat tickets. Start finding out why they repeat. Join us November 17 for Diagnostic Discovery - Continuous Support Improvement, a 30-minute webinar and live demo focused on the hidden issues that keep service teams stuck in the same cycle — repeated handoffs, missing knowledge, avoidable rework, and rising support cost. See how Serviceaide's Diagnostic Agent turns service and support data into a clearer path for continuous improvement. Live demo + Q&A | 11:00–11:30 AM EST Save your seat: events.teams.microsoft.com/e… #DiagnosticAgent #ServiceDesk #ITSM #ContinuousImprovement #AgenticAI #Webinar

If people need a map to find the information on your website, something’s gone wrong. Visitors and employees shouldn’t have to guess which menu, page, or search term will finally get them where they need to go. Our Web Agent gives them a more direct route — ask naturally, get the right information, and keep moving. Because finding an answer shouldn’t depend on knowing where you hid it. Explore Web Agent: serviceaide.com/web-agent #WebAgent #AI #DigitalExperience #KnowledgeManagement #AgenticAI

You can see the delay. What you can’t see is everything causing it. You already know resolution is taking too long. What’s harder to see is whether the real problem is too many handoffs, missing knowledge, repetitive work, a broken workflow, or a combination of all of them. Serviceaide's Diagnostic Agent digs into your service and support data to uncover the operational friction hiding beneath the metric — so you can see where time is being lost, why work is slowing down, and what to fix first. The delay is only the surface. Find what’s underneath it. Explore Our Diagnostic Agent: serviceaide.com/diagnostic-a… #DiagnosticAgent #ITSM #ServiceManagement #ContinuousImprovement #ServiceDesk

Get more out of ChangeGear — and get more confident behind the controls. ⚙️ Join us for our upcoming ChangeGear Admin Training for a hands-on look at the tools, settings, and best practices that help administrators manage ChangeGear more effectively. Whether you’re new to ChangeGear or looking to sharpen your existing skills, this session is a chance to build practical knowledge you can put to work right away. 📅 November 4 ⏰ 11:00 AM–3:00 PM EST Save your spot: events.teams.microsoft.com/e… #ChangeGear #ChangeManagement #ITSM #AdminTraining #ITChangeManagement

Your service data isn’t just a record of past performance. It’s a map to what you should fix next. Our Diagnostic Agent analyzes patterns across your service and support data to pinpoint the friction draining time and budget. It recommends changes and helps implement those changes that will have the greatest impact—and reveals the savings those changes will deliver. Stop reacting to the numbers. Use them to improve what happens next. Discover the value hidden in your own system: serviceaide.com/diagnostic-a… #DiagnosticIntelligence #ITServiceManagement #OperationalEfficiency #ContinuousImprovement #DiagnosticAgent

Protect IT’s time without putting more work on employees. Luma Email Agent resolves routine questions directly from the work email employees already use—so simple requests don’t have to reach the service desk. When an issue truly requires IT, Luma gathers the context, creates a complete ticket, and routes it to the right team. Employees get help faster. IT stays focused on the work that actually needs them. See it in action: serviceaide.storylane.io/sha… #EmailAgent #AgenticAI #ITServiceManagement #EmployeeExperience #ServiceDesk

Your content should do more than sit on a page. Luma Web Agent turns the knowledge across your website and intranet into clear, contextual guidance. It understands intent, brings forward what matters, and helps visitors and employees take the next step. Put your knowledge to work: serviceaide.com/web-agent #WebAgent #AgenticAI #KnowledgeManagement #CustomerExperience #EmployeeExperience

The next major savings opportunity may already be hiding in your service data. Our Diagnostic Agent connects the clues across tickets, handoffs, resolution times, knowledge gaps, and recurring issues to pinpoint exactly where financial strain is coming from. It then recommends targeted changes and reveals the savings those improvements will deliver. Discover the value already inside your own system: serviceaide.storylane.io/sha… #OperationalDiagnostics #CostOptimization #ITSM #AgenticAI #AIAgent #DiagnosticAgent

🚨 FINAL CALL: We’re live tomorrow at 12:00 PM EST. This is your last reminder to reserve a spot and see how Luma works within ChangeGear to improve self-service, automate routine requests, and create a faster, more connected path from request to resolution. Limited attendee offer: The first 20 qualifying attendees will receive a complimentary Diagnostic Agent analysis of their service environment—revealing hidden bottlenecks, costly delays, knowledge gaps, and opportunities for improvement. Tomorrow is the event - save your spot today!: events.teams.microsoft.com/e… #AgenticAI #ITSM #ServiceManagement #ServiceDelivery #AIAgent

Your visitors and employees aren’t looking for the right page. They’re looking for the right answer. But that answer may be tucked into a product page, buried in a knowledge base, or sitting somewhere on the intranet. Luma Web Agent lets people ask in their own words and brings relevant information forward, with a link back to the source. Make the knowledge you already have easier to find and use. Explore Luma Web Agent: serviceaide.com/web-agent #WebAgent #KnowledgeManagement #CustomerExperience #EmployeeExperience #AIAgent

Your content can’t tell you what it’s missing. The people using it can. Every question from a website visitor or employee is a chance to learn what they need—and where your answers fall short. Luma Web Agent helps people get answers right on your website or intranet, while giving your team insight into the questions and content gaps worth addressing next. Better answers now. Better content over time. Explore Luma Web Agent: serviceaide.com/web-agent #WebAgent #KnowledgeManagement #CustomerExperience #EmployeeExperience #AIAgent

Your primary work email just became a direct line to smarter support. Our Email Agent meets employees in the inbox they already use, answering routine questions at first contact. When human support is needed, it gathers the right details and automatically builds a complete, service-ready ticket—so analysts can start solving instead of chasing missing information. Fewer follow-ups. Cleaner escalations. Faster resolution. See a smarter inbox in action: serviceaide.storylane.io/sha… #EmailAgent #EmailAutomation #FirstContactResolution #ITSM #AgenticAI

See how Luma enhances the ChangeGear experience. Join us September 30 at 12:00 p.m. ET for a practical look at how AI agents improve self-service, capture better context, and help service teams move from request to resolution faster. Save your seat: events.teams.microsoft.com/e…

What if your biggest operational costs aren’t inside individual tickets—but hidden in the patterns between them? Our diagnostic agent analyzes your service environment to pinpoint exactly what is creating financial strain—whether it’s recurring delays, costly handoffs, knowledge gaps, or missed automation opportunities. It then recommends targeted changes and reveals how much your organization can save by putting them into action. Take the interactive walkthrough and see what your service data can reveal: serviceaide.storylane.io/sha… #AgenticAI #CostOptimization #OperationalEfficiency #ServiceManagement #ContinuousImprovement #ServiceDiagnostics

People don’t visit your website—or open your intranet—to chat. They’re trying to accomplish something. Luma Web Agent turns digital conversations into guided action. It transforms customer-facing websites and employee intranets into intent-aware experiences—connecting people to governed knowledge and guiding them toward the right next action. It doesn’t just respond. It understands the goal behind the question. Experience the difference: serviceaide.storylane.io/sha… #WebAgent #Website #Intranet #AgenticAI #CustomerExperience #EmployeeExperience

AI agents are moving beyond answering questions—they’re becoming part of the workflows that carry requests through to resolution. Join us to see how Luma integrates with ChangeGear to bring AI-powered knowledge, automation, and service workflows into one connected experience—helping organizations automate requests, improve self-service adoption, and increase service desk efficiency. 📅 Schedule update: The webinar has moved to September 30 at 12:00 PM EST. 🔗 Save your spot: events.teams.microsoft.com/e… #AgenticAI #ITSM #ServiceManagement #Change #Webinar

This Labor Day, we’re taking a moment to recognize the people whose hard work keeps businesses, communities, and progress moving forward. Serviceaide North America offices will be closed on Monday, September 7, in observance of the holiday. We’ll return on Tuesday, September 8. Wishing our customers, partners, and team a safe and relaxing Labor Day!

Your service environment is already showing you where work gets stuck. The challenge is seeing it. Join us on September 9 at 12:00 PM EST for a live look at how Luma 4.0 and ChangeGear turn everyday conversations into better context, guided resolutions and structured service work. You’ll see how AI can help teams: ✓ Capture the right details naturally complete with aggregate analysis) ✓ Resolve common issues before they reach the queue ✓ Turn conversations into actionable incidents ✓ Transparency and visibility) ✓ Expand intelligent self-service across the organization ✓ Control changes along with measurements to provide a detailed step by step Analysis ->change -> monitor -> ROI impact improvement cycle And there’s more for those who attend live! The first 20 qualified attendees will have the opportunity to schedule a complimentary diagnosis of their own service environment with our Diagnostic Agent—helping surface bottlenecks, knowledge gaps, unnecessary handoffs and opportunities for improvement in service data, context and processes. See the technology in action. Then see what it could uncover for your organization. Sign up now: events.teams.microsoft.com/e… #ServiceManagement #AgenticAI #ITSM #Diagnostic #ChangeManagement #AI