The world works with ServiceNow @ServiceNowNews | @WeUseServiceNow | @LifeAtNow
Joined August 2008
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ServiceNow retweeted
For the seventh consecutive year, ServiceNow has been named one of @FortuneMagazine's Best Workplaces in Technology, ranking #10 on this year's list.
Every day, our people help some of the world's leading organizations put AI to work, solving complex challenges at global scale.
We're proud to be recognized as a workplace where innovation, growth, wellbeing, and belonging go hand in hand.
ServiceNow retweeted
Everyone's talking about what AI can do. We're showing what it actually does.
We power over 100 billion workflows and trillions of transactions for our customers. That's not hype—that's governance, orchestration, and control at scale.
ServiceNow: the rules, the rails, the control tower. Where potential becomes payoff. Our Q2 results back it up. Full story here. 👇 newsroom.servicenow.com/pres…
ServiceNow retweeted
“We will only get there if we do this together.” Jayney Howson, Chief Learning Officer at ServiceNow.
At our International Women in Engineering Day event this week with @ServiceNow, we brought together the people shaping technology, performance and business to share the decisions, challenges and career pivots behind their journeys.
Because the barrier is not ability. It is believing the opportunity is available to you. Together, we are helping to open more doors into engineering and ensuring that they remain open for the next generation.
#INWED2026
ServiceNow retweeted
One 'quick question' spirals into 6 emails across 4 departments. Sound familiar?
🙋 Watch this.
Learn more about @ServiceNow EmployeeWorks: servicenow.com/products/empl…
#GetWorkDone #PutAIToWorkForPeople
ServiceNow retweeted
What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible.
With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds in a format the user can understand. No intermediary required.
Paul built Haptic with Build Agent, now generally available in ServiceNow Studio—with skills that extend into Cursor, Windsurf, Claude Code, and GitHub Copilot, so you can build from any environment, with enterprise governance and security from the start.
The only limit is the idea. What will you build next? #BuildMoreWithBuildAgent
ServiceNow retweeted
"If the agents are disconnected from closing a case, you just created more chaos."
@BillRMcDermott joined @CNBC's @JonFortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit.
Watch the full conversation.
ServiceNow retweeted
Another day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news… #Know26
ServiceNow retweeted
Day 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news…
ServiceNow retweeted
Every tap. Every transaction. Every dispute. 💳
@Visa is bringing it all together with AI-powered CX from Genesys + @ServiceNow ⚡ See how → gsys.cx/4tfQ0Dv
ServiceNow retweeted
The ServiceNow Shop just dropped. 👀 Open to everyone. For the first time. Shop it before someone else does: shop.servicenow.com
ServiceNow retweeted
There is so much room for growth in enterprise by implementing AI agents, and @servicenow has a thoughtful approach to agents in enterprise. #ServiceNowPartner
Instead of stitching together task-level agents, you can use ServiceNow's "AI specialists," which are equipped with many specialist-specific skills. AI specialists can absorb growing workloads (e.g. high volume repetitive tasks, like ticket handling) without adding headcount, and they learn & improve at their work over time.
As always, let’s discuss in the comments! Is your larger corporation implementing AI agents or AI specialists yet? If so, how? As a thought experiment, what tasks of yours would be prime use-cases for AI, freeing you up for more advanced or thoughtful tasks?
If we haven’t met yet, I’m Harper - a computer scientist for AI who’s been building AI for over a decade.
I’m here to answer your questions about AI & get you set up with demos & expl(ai)ners. You’ve got this!
ServiceNow retweeted
The gap between "we have AI" and "our AI is working" is an infrastructure problem. We spent Q1 solving it for our customers. A new class of AI that takes action and finishes work. A governance layer that sees everything. And we're just getting started. See the highlights: newsroom.servicenow.com/pres…
ServiceNow retweeted
We've completed our acquisition of @ArmisSecurity, and with it, the ability to see, protect, and manage every connected asset in an organization, from cloud infrastructure to medical devices to factory floors and beyond.
As organizations scale AI, the attack surface is growing faster than most security strategies can keep up with. Armis gives us the visibility and contextual awareness. The ServiceNow AI Platform gives us the ability to act—to not only keep pace but prepare two steps ahead.
Together, we're delivering security that doesn't just detect threats. It resolves them. Learn more: bit.ly/3Qj9zgk
ServiceNow retweeted
Most enterprise AI is still an add-on. At ServiceNow, it's the default.
Every product ships with AI. Not a separate line item. Not a bolt-on.
Three innovations that show what that means in practice: newsroom.servicenow.com/pres…
ServiceNow retweeted
Most devs are still doing these 5 things manually. AI can handle all of them with the help of the @ServiceNow AI Platform. #ServiceNowPartner
🤝 Paid partnership
ServiceNow retweeted
1,000,000 members. We built something pretty special here, didn't we? Thank you for being part of it. 💚
ServiceNow retweeted
"Put AI to work for people."
@ServiceNow and CEO @BillRMcDermott ring the Opening Bell alongside NYSE President @lynnmartin 🔔 $NOW
ServiceNow retweeted
Veza is now part of ServiceNow. 🤝
With @vezainc, we're bringing identity governance into the core of the ServiceNow AI Platform so every organization can move faster without taking on more risk.
As AI agents become central to how businesses operate, knowing who and what has access to your systems isn't just a security question, it's a business imperative. Bringing Veza into the ServiceNow AI Platform gives enterprises the visibility and control to govern every human, machine, and AI identity in real time — from one place.
Learn how we're bringing an AI-native approach to identity security: servicenow.com/blogs/2026/en…
