Scott Ruffin (@ScottRuffin) header
Scott Ruffin (@ScottRuffin) profile picture

Founder @kupuhealth — fighting insurance denials + billing errors. Built Amazon Air. Marine. Father. Husband. Building the patient financial platform.

Seattle, WA
Joined January 2012
Photo by Scott Ruffin (@ScottRuffin)
US health insurers had a busy summer. In five months they denied more than $100 billion in claims. 150 million of them. I bet they're tired. That's a lot of sick people to screw over. Some of them a dozen times. Kupu had a busy summer too. Real people, real bills, real denials. Thousands of dollars clawed back. 3.1 million rules to catch billing errors. One-button appeals. New design. Beta cohorts start in October. Free. Every dollar it recovers goes to you. Not to us.
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Great Thread. At @pandionpro we utilize this mechanism for nearly all internal and our board meetings. Format works especially well to drive the right discussion and clarify thinking. It also helps if the company is killing it on the top AND bottom line! 😉
Jeff Bezos said: “There is no way to write a six-page narratively structured memo and not have clear thinking.” Here’s the writing framework Bezos uses (that you can too):
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This is good. Honest and to the point. Ignore @bgurley’s advice at your peril.
Having survived two previous market resets (2001, 2009), people frequently ask me how this 2022 market reset is different and how it is the same. The obvious similarity is that valuation multiples have collapsed. We went from a "glass very full" mindset to one with many concerns.
Scott Ruffin retweeted
marveling at Dick's== wow.. $DKS
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Not enough, @santoshsankar. Not enough, indeed. Thankfully @pandionpro is solving with new technology and physical capacity that optimizes delivery for all.
Replying to @santoshsankar
236/ eMarketer expects eComm penetration to near 19% this holiday season vs 17.5% last year Consider that increase in parcel volumes in an environment where estimates suggest that UPS alone has a capacity shortfall of 5M packages/day prior to the holidays
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Never a truer word spoken
Eventually, everything will be eCommerce.
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Was awesome having @spencersoper and @business tell our story and our vision of improving e-commerce deliveries for everyone.
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Scott Ruffin retweeted
Think about this: for only 49 cents, you can send a letter to any state in the US. For only 49 cents, an item will get from your hands into someone else'ss, even if they're 5,000 miles away, in a matter of days. Next to the National Parks, USPS is 1 of America's best inventions
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Indeed. And it’s a weird world when retailers take that advise and pray that their customers don’t go elsewhere.
It's a weird world when retailers are advised to prepare customers for inevitable shipping disappointment blogs.gartner.com/power-of-t…
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“There will be days within the holiday season where the industry will be over capacity,” - FedEx Chief Marketing Officer Brie Carere “But I can’t solve your problem this year because you came too late.” - Josh Dinneen, COO for Lasership wsj.com/articles/this-holida… @WSJ @pziobro
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Scott Ruffin retweeted
I loved this line from @CaptSully in the latest episode of Reimagine: “One of the things I've learned in my life is that our imperfections are not what defines us. Our character is.”
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Will retailers “flatten the curve” of eCommerce 2020 Peak Season? Or is this new "holiday" just an attempt to rain on Amazon’s Prime Day parade? #ecommerce #onlineshopping #amazon #flattenthecurve #transportation #nocapacity lnkd.in/gXRvMHN
Wow! This is great. Sometimes I am surprised with some of the cool stuff we do here. Sign up for you favorite cha…lnkd.in/bZbiDWE
Scott Ruffin retweeted
Replying to @ScottRuffin
@ScottRuffin I would have read the article but my iPhone froze when opening the link. Guess that tells you something...
“Sooner or later those who win are those who think they can” -Richard Bach #MorningMotivation
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Scott Ruffin retweeted
In preparation for Friday I watched The Gorge and Weekend on the Rocks dvds back to back and I really miss Roi. @bt_dmb @SLessard #DMB
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