Please report "sorry we are experiencing unusually high call volumes" messages, we are testing if firms play this for EVERY call. If you call a bank, broadband, mobile, credit card, energy, water, sewerage firm, pls take 30s to report it via moneysavingexpert.com/report… This is our final data collection before we contact the worst offenders (if it's a lie that the volumes are unusual it may well breach the FCA consumer duty) . It's unfair on callers, and unfair on call centre workers who bear the brunt of people's frustrations.