Here's an update from our Director of Drinking Water Services for Cornwall, Sam Bottomley, about the recent intermittent water supply issues in St Ives and the surrounding areas 👇

We're pleased to report that overnight, we've successfully flushed our larger pipes in the Hillhead area. This is a significant step forward in removing Cryptosporidium from our network. Our teams will be highly visible in the coming days as we focus on more targeted flushing within the area. We understand this may cause some disruption, and we appreciate your continued patience. For more updates and information on bottled water collection points visit - southwestwater.co.uk/brixham

♻ You can recycle empty bottles to our bottled water collection sites while these remain open at: - Churston Car Boot Field, TQ5 0PG - Broadsands Car Park, Broadsands Road, Paignton, TQ4 6HX - Freshwater Quarry Car Park, Blackball Lane, Brixham, TQ5 8BA

Today our community van will be in Hillhead and Kingswear 🚐 📍 Raddicombe Drive (TQ5 0EZ) in Hillhead between 10am-1pm 📍 Banjo, Fore Street (TQ6 0SG), Kingswear between 2-5pm Our team will be able to help with any concerns you may have following the Boil Water notice.

❗ Customers under the Boil Water notice Please keep using your water supply as usual for bathing, flushing the toilet and laundry. This will keep the water circulating through household pipes aiding in the overall flushing process and will help to clean property networks.

‼ Upper Brixham, Kingswear and Hillhead update - 3rd June 2024 Rigorous cleaning, regular sampling and the installation of cryptosporidium interventions to prevent future contamination has made good progress over the weekend. While this important and detailed work continues with our priority remaining the health of our customers, we remind people that it is important to continue to use water around their homes for washing, cleaning and flushing toilets. Smaller pipes in customer homes compared with our network means water moves through home plumbing at a much greater speed creating enough force to clean the pipes in homes. However, please ensure water is boiled before any consumption like drinking and brushing teeth. Our teams continue to work around the clock. Public health remains our absolute priority and we will only lift the boil water notice when we are confident it is safe to do so and our public health partners agree. We will continue to keep customers and businesses up to date with progress. For more information and updates visit: southwestwater.co.uk/brixham

‼️❌A379 Road closure tonight (Friday, May 31st). There will be a temporary closure on the A379 tonight between 7pm and 9pm to facilitate deliveries and crane-assisted installation of filters at Hillhead. Please follow the diversion route in place. We apologise for any inconvenience this may cause.

If the ongoing incident in the Hillhead, upper Brixham and Kingswear area, has highlighted that you or a loved one needs additional support, we can help. Please call the team on 0344 346 1010 to sign up for our Priority Services Register southwestwater.co.uk/priorit…

💧 🚚 We are delivering bottled water to all customers under the Hillhead supply area boil water notice. You can still collect bottled water between 7am and 9pm from: • Churston Car Boot Field, TQ5 0PG • Broadsands Car Park, TQ4 6HX • Freshwater Quarry Car Park, TQ5 8BA

Drop in session today! For our customers affected by the boil notice in the Hillhead supply area, we are at Kingswear Village Hall (TQ6 0AD) today from 11am-4pm for a community drop-in session. To attend, please book your place here - southwestwater.co.uk/brixham…

❗️ 🚐 Our community van is in Brixham today from 11am-4pm, you can find us parked up outside the New Pier (TQ5 8AJ). The team will be able to help with any concerns you may have following the Boil Water notice.

We are delivering bottled water to all customers under the Hillhead supply area boil water notice. Deliveries will continue until the boil water notice is lifted. This includes customers on our Priority Services Register. If you’re not home and miss our delivery, you can still collect bottled water between 7am and 9pm from our water stations: • Churston Car Boot Field, TQ5 0PG • Broadsands Car Park, TQ4 6HX • Freshwater Quarry Car Park, TQ5 8BA

‼ Upper Brixham, Kingswear and Hillhead update - 31st May 2024 We continue to make progress with the latest phase of our cleaning work, which successfully started last night. We are continuously testing water samples to check for the presence of Cryptosporidium. Our scientists then follow a detailed testing process which involves filtering a large volume of water through special filters designed to capture any Cryptosporidium ‘oocysts’. Our teams are working around the clock to flush and deep clean the systems to remove any remaining cryptosporidium. Our water quality samples are showing good progress, however, further intense work is ongoing to fully remove any contamination. We know this is frustrating and difficult for customers and businesses and we are sorry. We must be confident we have fixed this problem before we can safely lift the boil water notice. Our teams of engineers and scientists are continue to work around the clock to clean the network and to put interventions in place to prevent this from happening again. Our main priority is to return supply to the quality our customers expect and deserve, quickly and safely.

‼ Upper Brixham, Kingswear and Hillhead update - 30th May 2024 Over the past week we have cleaned our reservoirs and flushed the network several times in an attempt to remove the remaining traces of cryptosporidium. Our water quality samples are showing progress, however, further intense work is needed to fully remove any contamination. The next stage of this cleaning work will start tonight on the water main between the Boohay supply tank and Kingswear. The cleaning process being used for this is known as ‘ice-pigging’. This is when an ice solution is pushed along pipes using water pressure, aggressively cleaning every surface. For the specific type of pipework in the area, this process is quicker and more efficient than the traditional methods. In combination, these multiple cleaning solutions should help to fix the problem. We are sorry that this is taking time. We need to be absolutely confident we have fixed this problem before we can safely lift the boil water notice. Our teams continue to work around the clock to clean the network and to put interventions in place to prevent this from happening again. Our top priority is to return supply to the quality our customer expect and deserve, quickly and safely. What are the benefits of ice pigging? - 50% less water used compared to other solutions - 1000 times more effective than traditional flushing alone - We are combining multiple solutions to address the cleaning to remove cryptosporidium - This means there is no need to dig reducing disruption to customers and businesses - This is harmless to public health

💧 🚚 We are delivering bottled water to all customers under the Hillhead supply area boil water notice. You can still collect bottled water between 7am and 9pm from: • Churston Car Boot Field, TQ5 0PG • Broadsands Car Park, TQ4 6HX • Freshwater Quarry Car Park, TQ5 8BA

Drop in session today! For our customers affected by the boil notice in the Hillhead supply area, we are at Kingswear Village Hall (TQ6 0AD) today from 11am-4pm for a community drop-in session. To attend, please book your place here - southwestwater.co.uk/brixham…

❗️ 🚐 Our community van is in Brixham today from 11am-4pm, you can find us parked up outside the New Pier (TQ5 8AJ). The team will be able to help with any concerns you may have following the Boil Water notice.

Information for landlords and tenants in the Upper Brixham, Kingswear and Hillhead area🏡 I’m a tenant and my landlord pays the water bill – can I get compensation? Your landlord will receive the compensation payment as we are required to pay compensation to the bill payer. However, we would expect landlords to pass compensation for this incident on to tenants and therefore suggest you get in touch with your landlord. If you experience any difficulties, please contact our customer services team on 0344 346 1010 who will be able to provide further advice.

♻ You can recycle empty bottles to our bottled water collection sites while these remain open at: - Churston Car Boot Field, TQ5 0PG - Broadsands Car Park, Broadsands Road, Paignton, TQ4 6HX - Freshwater Quarry Car Park, Blackball Lane, Brixham, TQ5 8BA Or please follow local recycling instructions – these can be found here: torbay.gov.uk/recycling/