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Hi George, please DM me your email address and i will ensure you're removed

Hi Guscat, sorry for all the emails. The issue has been identified and resolved

Hi Nick, yes sorry, we are aware of an issue. It is now resolved

please DM us your email address and I'll ensure you're removed

Hi Laura, sorry for all the emails. We have identified the issue now so it shouldn't repeat

please DM us your email address and i will ensure you are removed

Hi James, sorry for the multiple emails. We are aware of the error and have identified the cause

Hi Debra, very sorry for all the emails. We are aware of the error

apologies for all the emails. We are investigating

Hi Jonathan, please DM us your email address and we will remove you

Hi Ken, sorry for the emails. We are investigating

Hello, apologies for all the emails. We have someone investigating what went wrong

@kmlhayes I would suggest cancelling down your Paypal agreement to us to ensure this your end also

@kmlhayes Hi Katie, I have cancelled down this pack for you. You will have access up until 18/03. No £26 will be taken

@kmlhayes Hi Katie, can you DM us your registered email address or CPN?

@kmlhayes I'm sorry it was difficult to cancel on this occasion, unfortunately without contacting us we cannot assist

@kmlhayes It is also made clear in our FAQ's on the website login.thetimes.co.uk/links/f….

@kmlhayes We are available on email, twitter, livechat and phones. If a customer is having difficulties we would expect them to let us know