@SFResearch

We advance state-of-the-art #AI techniques paving the path for innovative products at @Salesforce. Focus areas: #AIAgents, #EnterpriseAI, #EGI, and #TrustedAI.

Palo Alto, CA
Joined September 2014
Looking for the cutting-edge of AI research? Follow Salesforce AI Research to see how we're transforming enterprise technology through advanced innovations. From world models to agentic systems, discover the future of AI before it hits the market.

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Salesforce AI Research retweeted
📢 Excited to share our latest work from @SFResearch: Learning Generalizable Behaviors for Terminal Agents 🤔 Q1: How does RL actually help terminal agents generalize? → Not by teaching new skills. It reshapes behavior. • Skills (write the regex, call the tool) are already there from pre-training + SFT • Behaviors (inspect first, verify, stop looping) are what RL shapes, and what predicts success 🔍 Q2: Can you trust your synthetic RL environments? → Often not. The reward can be wrong in both directions. • The cleanest public collection we audited: 35.8% clean • Reward 1 for copying a leaked answer. Reward 0 for a correct solution 🌊 So we built RIVER → Filter defective envs, penalize repetitive loops, then run RL. • River-8B: best among evaluated open RL-trained 8B models on all 4 terminal benchmarks • 2B→27B with <30% of the envs: RL gains +106% on Terminal-Bench-Lite, +30% on Terminal-Bench-v2.1 • Same 3.5K-env budget: filtered 19.4 vs. randomly sampled 17.7 ✅ Takeaway: audit your verifiers before you scale your envs. 🙌 Led by @YYYao45 and @bo_pang0 , with @xuanphinguyen , @zhao__ding and @JotyShafiq 📄 Paper: arxiv.org/abs/2608.22631 🌐 Website: self-evolving-agents.salesfo… 🧵👇
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Salesforce AI Research retweeted
We announced Koa at #DF26 this week. #EnterpriseAI runs on governed, repeatable work, and that takes domain-specific reasoning. Built on @Nvidia's model, @SFResearch trained Koa on 27 years of enterprise workflows. @justjayesh's and my piece for more: sforce.co/4rhI9WA
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Announcing Koa: @Salesforce's first CRM reasoning model, built on @NVIDIA Nemotron 🧠 It builds on a portfolio of domain-specialized models developed by @SFResearch and Salesforce Engineering By orchestrating these purpose-built models alongside frontier LLMs, we route targeted jobs — like intent classification, toxicity screening, and search reranking — to the exact model built for them, while Koa handles multi-step enterprise reasoning. → Domain-specialized models: sforce.co/4AfWkPQ → Moirai: sforce.co/4raX1G2 → Press Release: sforce.co/4y6xXCT #FutureOfAI #EnterpriseAI #AgenticAI
Introducing Koa, built on @NVIDIA Nemotron Salesforce’s first CRM reasoning model for Agentforce brings 27 years of CRM intelligence into the model itself → Matches or exceeds leading model performance on CRM actions with 3x fewer errors → Built for complex, multi-step workflows → No customer data used to train it → Now in pilot And our work with @NVIDIA goes further — bringing NVIDIA Nemotron-based models + accelerated computing to Missionforce for mission-specific AI. Read more 👇 sforce.co/4xugjb9
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🧵 (1/3) We're heading to #ECCV2026 in Malmö, Sweden. 🇸🇪 This week, our team will present two new papers spanning physical generative reasoning and video question answering. More below ⬇️
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Traditional monitoring tells you what happened last week; #OperationalIntelligence tells you what's happening now and why. Our EVP & Chief Scientist @silviocinguetta breaks down the shift to continuous, proactive systems that surface what matters before it becomes a problem. sforce.co/4cquhTH #FutureOfAI #EnterpriseAI
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(1/13) 🎉 We are pleased to announce our participation in #EMNLP2026, the Conference on Empirical Methods in Natural Language Processing, in Budapest, Hungary, October 24–29. 🇭🇺 Our researchers will present 12 accepted papers spanning agentic reasoning, evaluation, and multimodal AI. Full list below ⬇️ @EMNLPmeeting #NLProc
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