Supplying water to 750,000 people in parts of Surrey, Kent and south London. Account monitored Monday to Friday 9am - 5pm. Call 01737 772000 in an emergency.
Redhill, Surrey
Joined November 2011
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If you're feeling worried about your bill, please don't struggle in silence 💛
We have financial support options that could make things feel more manageable.
🔗 Learn more about the help available seswater.co.uk/household/hel…
🍂💧 When it pours, store!
Make the most of autumn showers by collecting rainwater in a water butt. It's an easy water-saving habit that can make a real difference.
For more water saving tips and get FREE water saving devices visit: seswater.co.uk/household/you…
📢 Applications for our Hardship Fund close soon!
Does your organisation help make a difference in your community? 💙
We’re offering funding for projects that help raise awareness of our affordability schemes and Priority Services Register, ensuring more people can access the support they need.
Whether you're planning workshops, outreach activities, community events or support groups, we’d love to hear your ideas, but hurry, applications close soon!
⏰ Apply by 18 October: seswater.co.uk/about-us/our-…
ALT Two people are chatting with a third person in a local community centre.
Want to stay up to date with what's happening in your area? 📍
Visit our website to learn more about the projects we're delivering in your community and use our interactive map to check for any incidents and supply issues near you.
You can also sign up for SMS and email alerts to receive updates about planned works, supply interruptions and incidents that could affect your water supply.
👉 Learn more: seswater.co.uk/household/hel…
ALT A man is looking at our website on his mobile.
Learning and development professional looking for your next role?
We're looking for a Training & Development Specialist to join our customer service team.
In this role, you'll develop and deliver engaging training that equips our customer service colleagues with the knowledge, confidence and skills they need to deliver outstanding service to our customers.
If you're passionate about helping people learn, grow and succeed, we'd love to hear from you.
👉 Find out more and apply: careers.seswater.co.uk/jobs/…
ALT A job advert for a Training & Development Specialist, including the salary, location and closing date.
💙 No one should feel they have to manage everything alone.
This World Mental Health Day, we're raising awareness of our Priority Services Register. If you're living with a mental health condition or facing circumstances that make managing your account more difficult, extra support may be available.
Learn more and register today: seswater.co.uk/household/hel…
#WorldMentalHealthDay
✨ National Customer Service Week ✨
This week, we're celebrating the people who help make a difference for our customers every day.
Our Metering Team supports customers with everything from meter readings and billing queries to high water use investigations and water efficiency advice. Whether it's answering questions, resolving issues or helping customers better understand their water use, they're always ready to help.
Behind every customer enquiry is a dedicated team working hard to provide a great service, and we're proud to recognise our Metering Team and the important role they play.
Thank you for all that you do. 💙💧
🍎💧 Yesterday was World Teachers' Day!
As former primary school teachers, our Education Coordinator and Tutors use their classroom experience to create fun, engaging learning experiences for schools visiting Flow Zone, our state-of-the-art education centre.
From exploring the reservoir and climbing the dam to discovering how drinking water is treated and learning how to save water, pupils enjoy a hands-on day they'll remember long after they leave Flow Zone.
A huge thank you to Lisa, Anna, Chris and Beki, and to teachers everywhere, for inspiring young minds and making a difference every day. 💙
ALT Pictures of Lisa, our Education Coordinator, and her team, Anna, Chris and Beki, teaching schoolchildren visiting Flow Zone.
ALT Pictures of Lisa, our Education Coordinator, and her team, Anna, Chris and Beki, teaching schoolchildren visiting Flow Zone.
ALT Pictures of Lisa, our Education Coordinator, and her team, Anna, Chris and Beki, teaching schoolchildren visiting Flow Zone.
💙 As part of National Customer Service Week, we're shining a spotlight on , one of our Customer Service Team Leaders.
Abbey leads both our Customer Service Advisers and Network Operations teams, helping to ensure customers receive the support they need while coaching and developing colleagues to reach their full potential.
Her favourite part of the role? Seeing people grow in confidence, develop their skills and succeed, knowing she's played a part in their journey. She loves bringing teams together and supporting them to deliver the best possible service for our customers.
Outside of work, Abbey enjoys spending time with her 22-month-old daughter and her lively French Bulldog, as well as making memories with family and friends through adventures and holidays.
Thank you, Abbey, for your dedication and leadership. 💧💙
💙 It's National Customer Service Week!
This week, we're celebrating the fantastic colleagues who support our customers every day. From answering enquiries and solving problems to providing advice and reassurance, they're often the first point of contact for our customers and play an important role in delivering great service.
A huge thank you to all our customer service teams for your hard work, dedication and commitment. 💙
💙 Do you support people facing challenging circumstances in your community?
Applications are now open for our Hardship Fund, providing funding for organisations that can help raise awareness of our affordability schemes and Priority Services Register among customers who may need extra support.
Whether through workshops, community events, support groups or awareness campaigns, we're looking for projects that can help more people access the support available.
⏰ Applications close 18 October.
Find out more and apply: seswater.co.uk/about-us/our-…
ALT A group of elderly local residents getting support from a community group in relation to their bills.
We've had some rain, but we're still in drought. Recent rainfall has been welcome, but after months of dry weather it takes much more than a few wet days for water resources to recover. Before rain can replenish rivers, reservoirs and groundwater sources, much of it is absorbed by dry soils that have lost moisture over the summer.
That's why steady, sustained rainfall over weeks and months is far more effective than short bursts of heavy rain. While river levels may rise quickly after rainfall, it takes much longer for the wider water environment and water resources to recover.
In the video below, our Senior Water Resources Partner, Paul, explains more 👇
You can also keep track of water resources across our region on our website: seswater.co.uk/your-environm…
Want to know what’s happening in your area? 📍
Visit our website to explore our interactive map, view current projects, check for any incidents and stay up to date with the work we're carrying out near you. You can also sign up to SMS and email alerts for any planned works, supply interruptions and incidents that could affect your water supply.
🔗 Learn more: seswater.co.uk/household/hel…
ALT A customer signing up to incident alerts.
Did you know the average person uses around 145 litres of water every day? 😮💧
Many of us don’t realise how quickly it adds up, but water plays a key role in our everyday routines – with flushing the toilet, showering, bathing and using the sink accounting for around two-thirds of the water we use at home.
From shortening your shower time to fixing a leaking loo and using appliances efficiently, there are lots of simple ways to reduce water use and save money on your bills. Every drop counts. 💙
👉 Learn more: seswater.co.uk/household/you…
ALT A picture showing two children brushing their teeth in the bathroom with the tap running.
We're recruiting Customer Service Advisors to join our team and help deliver a first-class service to our customers.
We would love to hear from anyone who:
👤 Has good communication and listening skills
📂 Has great attention to detail
💻 Is proficient in IT and comfortable using different systems
💡 Is self-motivated and keen to learn
If this sounds like you, why not join our team and play a key role in delivering an essential service every day.
👉 Find out more and apply: careers.seswater.co.uk/jobs/…
ALT A job advert for Customer Service Advisors, including the salary, location and closing date.
🚧 🚱UPDATE – KT21🚱 🚧
We’re pleased to confirm that the repair to the damaged pipe affecting customers in the Ashstead area has been completed, and water has been successfully restored.
You may experience intermittent supply or low pressure for a little while longer as the network returns to normal. It’s not unusual when water returns to experience air in the system, bubbles or short-term discolouration. If the water is discoloured, run your tap for a few minutes and it should clear. If this doesn’t work, turn the tap off, wait 20 minutes and try again. It’s fine to use your water as normal when your water runs clear. Visit our water quality pages for more information about the water in your area: seswater.co.uk/household/you…
We're sorry for the disruption this has caused and would like to thank you for your patience while we completed the repair.
Finally, if you or someone you know needs a little extra support, get in touch so that we can understand your situation and take it into account as best we can: seswater.co.uk/household/hel…
Barnett Wood Lane - KT21
We're continuing to restore water supplied to customers in the KT21 area following a burst water main at Barnett Wood Lane.
We have been delivering bottled water to customers who are registered as water dependent on our Core Priority Services Register.
Your water should be returning soon, although you may experience intermittent supply or low pressure for a little while longer as the network returns to normal.
It’s not unusual when water returns to experience air in the system, bubbles or short-term discolouration. If the water is discoloured, run your tap for a few minutes and it should clear. If this doesn’t work, turn the tap off, wait 20 minutes and try again. It’s fine to use your water as normal when your water runs clear. Visit our water quality pages for more information about the water in your area: seswater.co.uk/household/you…
Sometimes after a network has been emptied, air locks can occur either in our pipes or customers’ – running taps for a short while can help bring water through. If you leave your house, or when you go to bed, please make sure that taps are switched off so that when water does return you don’t experience an accidental flood.
Latest updates here: seswater.co.uk/household/hel…
We’re aware of a burst main on Barnet Wood Lane, which means some customers may be experiencing low water pressure or no water in the surrounding areas. Our teams are currently on site.
We will be delivering bottled water this morning to customers who are registered as water dependent on our Core Priority Services Register.
Thank you for your patience while we work to resolve this. We'll provide another update at 12.30pm.
✨ Join us at our Customer Roadshow in October! ✨
Huge thanks to everyone who attended our Sutton roadshow last week, our next one is in Edenbridge. Come along to find out more about your latest local updates, discover the support available to you, ask any questions you have, and meet our teams.
📆 Tuesday 20th October, 2-7pm
📍 Edenbridge WI Hall, Station Road, Edenbridge, TN8 5LX
Don’t miss out! Places are offered on a first come first served basis.
🔗 Book today: seswater.co.uk/about-us/our-…
ALT A picture of a river with green banks that are lined with trees and a stone bridge in the background. Text reads: "We’re coming to a place near you. Join us at one of our community roadshows."
💙 Meet our newest Better Futures Fund recipients! 💙
We're delighted to support the fantastic work being delivered by:
🌟 @YMCAEastSurrey who offer residentials for their disability youth club, Yip4Youth, helping young people socialise and gain new experiences, skills and independence.
🌟 @StripeyStork who run Santa Stork, bringing Christmas joy to children in poverty across Surrey and Croydon, easing pressure on parents facing financial hardship.
🌟 East Surrey Domestic Abuse Services, the sole provider of domestic abuse services in East Surrey, who are supporting those in need and tackling isolation.
These projects are helping to bring people together, create opportunities and make a positive difference across Surrey, Kent and South London. 🎉
Want to find out more or apply for funding for your community project? 👉 seswater.co.uk/about-us/our-…
ALT Pictures of our Better Futures Fund recipients.
ALT Pictures of our Better Futures Fund recipients.