Co-CEO of @ClevvaPty, a platform aiming to change how we #learn and #perform
Cape Town, South Africa
Joined July 2011
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Diagnosing every telco query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA.
youtu.be/Wd1IcY9jRLI
Enjoyed the conversation last night regarding chatbots and their impact on digital self-service and contact centres.
At CLEVVA, we are loving the opportunity to upgrade chatbots into capable digital experts that can advise and execute. Exciting times.
omny.fm/shows/power-business…
Enjoyed being part of this panel discussing AI and intelligent automation: lnkd.in/gV6-7NJ
@johanosteyn @jacquesludik @EngineerITNews
@CortexGroupAI
@CortexLogic
@MIIAfrica @VianChinner
@RudeonSnell
Ryan Falkenberg retweeted
Diagnosing every banking query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA.
youtube.com/watch?v=tUJSldKJ…
#CLEVVA #IntelligentAutomation #ConnectedRPA #AI
Looking forward to talking on the rise of digital service experts at AI Expo Africa this week. The future is here!
aiexpoafrica.com
#aiexpo2020 #ai #rpa #CLEVVA #IntelligentAutomation #automation
I note that ‘the pandemic is now considered an inflection point for automation, predicting that RPA spend will reach $25 billion by 2025’. For me the pandemic has simply forced companies to fast track inevitable decisions they were going to make anyway.
venturebeat.com/2020/07/18/h…
This article makes a good argument for moving contact centre tech into the cloud. #CLEVVA #callcenter #digitech #CX #NLP #AI
diginomica.com/how-covid-19-…
Imagine being able to access a digital support expert that is capable of diagnosing your Telco issues and solving them there and then. With Blue Prism and CLEVVA, this is now possible.
youtube.com/watch?v=Wd1IcY9j…
#CLEVVA #Telecoms @blue_prism #ConnectedRPA #IntelligentAutomation
The McKinsey Global Institute estimates that, using demonstrated technologies, more than 81 % of predictable physical work, 69% of data processing, and 64% of data-collection activities can feasibly be automated.
mckinsey.com/business-functi…
A Musk-funded business, has recently released what looks like an incredibly powerful language generator. It’s hilarious and frightening. I feel like I’ve seen the future. Given Musks track record, I wouldn’t bet against it: openai.com/
@OpenAI #CLEVVA #ElonMusk
Really enjoyed this interview #CLEVVA #ArtificalIntelligence @AIforBusiness
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While I agree that predictive technologies will certainly enhance the customer experience offered by contact centres, my feeling is that this is not where the initial ‘game changer’ will come from.
intelligentcio.com/africa/20…
#CLEVVA #AI #Robotics #Callcenter
Imagine building a digital banking expert capable of performing like a financial advisor. With Blue Prism and CLEVVA, its possible. Here’s a story of how. #CLEVVA #IntelligentAutomation #RPA @blue_prism
youtube.com/watch?v=8tCoSDcY…
For me this report highlighted the importance of a human & digital worker service team - the one focused on making customer’s feel special (emotional); the other focused on making the experience feel efficient (rational). You need both to really stand out- lnkd.in/gDg_tGh
A quick overview of the #CLEVVA platform:
Ever wondered how you can build a digital expert without coding skills. This video walks you through the power of the CLEVVA platform.
youtube.com/watch?v=m693brjn…
#CLEVVA #IntelligentAutomation #RPA #digitech
If you have not heard the term ‘RPA’, this article gives a nice overview of how the digital workforce is shaping process automation across the world.
information-age.com/introduc…
@blue_prism #CLEVVA #RPA #IntelligentAutomation
A great case study!
Imagine offering staff and customers a digital expert capable of solving all support queries. This is a story of how an insurer did just that.
youtube.com/watch?v=nP0H9mAV…
#CLEVVA #DigitalTransformation #DigitalWorker #CX #casestudies
I got the following from this article by Gartner. More of us will be remote working. There will be greater data collection and employee monitoring (Big Brother is coming to work): #CLEVVA #Gartner #WorkTrends #HR #FutureOfWork #COVID19
gartner.com/smarterwithgartn…
As we grow our partnership with Blue Prism, the power of straight through processing becomes even more apparent. This video explains how we work so well together.
lnkd.in/gaQ7Wzd
#AI #RPA #ConnectedRPA #IntelligentAutomation @blue_prism
I note in this article that Gartner predicts by 2022, 80% of RPA-centric automation implementations will derive their value from complementary technologies. Boy, it really is a very exciting time to be working in the automation field!
forbes.com/sites/forbestechc…
#RPA #AI #digitec