Custom research firm, helping customer-obsessed companies improve their customers' experiences #MRX #CX #innovation #quantitative #intelligence
New Jersey
Joined June 2011
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"Whether your company is a B2B or B2C organization, your customers are battling uncertainty about the future"
buff.ly/3lO1ejp @aemarketing #personas #custom #research
COVID Killed Your Buyer Personas and Customer Journey Map
"Changes in consumer behavior & business models will persist"
Where are your best customers headed?
buff.ly/3wh106j @McKinsey #behaviorchange #custom #research
What's next for consumers, workers, and companies in the post-COVID-19 recovery
Power brands start with focus, deliver experiences, and then conquer the world.
Differentiate and deliver an experience
buff.ly/3lNVFBx @shahbaba #differentiate #custom #research
Airbnb — Brand Positioning Strategy & Differentiation
The "Age of the Employee" is spontaneously coming up in meetings.
Are you tracking your Employee Value Proposition?
buff.ly/2UX17XP @FastCompany #EVP #custom #research
RIP ping-pong. The era of wacky office perks is dead
"Everybody experiences far more than he understands. Yet it is experience, rather than understanding, that influences behavior."
-- Marshall McLuhan
#experience #custom #research
Consumers have been forced to reevaluate what's important. The changes offer once in a lifetime opportunities for companies who are tuned in
buff.ly/3lD6k1L @Adweek #consumer #behavior #research
Costa Coffee Sees Global Growth as Covid-19 Changes Consumer Behavior
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20
The latest Innovation & CX Newsletter! paper.li/Russell_MR/15062703… Thanks to @Plannersphere20