During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Thursday 2 January 2025.
You can use our help form to submit your query and our team will pick this up when our offices reopen: ow.ly/jUFQ50UvOOn
Following the impact of the widespread IT outage affecting a number of organisations globally, all Royal London's services are back up and running and operating as usual.
We are experiencing an issue with some of our services as a result of the wider IT problems affecting a number of organisations and sectors that is currently being reported. We are addressing this as a matter of priority and will provide an update as soon as we are able to do so.
During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Tuesday 3 January 2023.
You can use our help form to submit your query and our team will pick this up when our offices reopen: royallondon.com/forms/help-f…
Our mobile app and online services will be out of service for maintenance today from 6pm today until 6pm on Sunday. We apologise for any inconvenience.
During the Easter break, our offices will be closed and we will reopen as normal on Tuesday 19 April 2022.
You can use our help form to submit your query and our team will pick this up when our offices reopen: royallondon.com/forms/help-f…
During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Tuesday 4 January 2022.
You can use our help form to submit your query and our team will pick this up when our offices reopen: royallondon.com/forms/help-f…
Hi everyone, if you need any help over this Festive period, we will be available at the following times:
23/12 -8am-6pm
24/12-8am-12pm
29/12-30/12 -9am-5pm
31/12 -8am-12pm
04/01 -8am-6pm
All the best from Royal London over the festive period! Please stay safe.
The RL Help Team
Royal London Help retweeted
Replying to @white86knight
@white86knight Hi Paul, I can look into why the letters have continued. Please can you DM @RoyalLondonHelpwith your details? Many thanks, Rachael.
Royal London Help retweeted
@TheJessid Hi, I am sorry to hear you are having difficulty getting through to somebody. Please can you DM @RoyalLondonHelp with your details and contact number and I will arrange for somebody to call you. Many thanks, Rachael.
Royal London Help retweeted
Replying to @RoyalLondon @JohnWig55987489
@RoyalLondon @JohnWig55987489 Hi John, please can you DM @RoyalLondonHelp with your details so we can have a look into this for you. Many thanks, Rachael
Royal London Help retweeted
Replying to @RoyalLondonHelp
@RoyalLondonHelp how can I top up my pension with you with a single contribution on the app/website, can't seen to find this?
Our statement on Coronavirus royallondon.com/pensions/cor…
Royal London Help retweeted
Got time to learn something new? We’ve added a new module to our protection CPD hub. Learn about the value of family income benefit. ow.ly/5nlS50yubM8
Royal London Help retweeted
We want to be there for our customers when it counts. That's why it means so much to win the @Feefo_Official Trusted Service award 2020! Thanks to all of our customers for sharing their ratings and reviews 🙌
That's it for another week folks! Hope you all have a lovely weekend and we will be back bright and early on Monday at 8am to assist you with your queries. Vicki :)
Good morning, we hope everybody has had a nice christmas!
Our phone lines are open today 9-5pm.
We are here on twitter to answer any queries you have until 6pm.
Have a great day!
Rachael
Customer Services are available on the following days over the festive period:
24 Dec: 8am – 12 noon
25 - 29 Dec: Closed
30 Dec: 8am – 6pm
31 Dec: 8am – 12 noon
01 Jan: Closed
02 Jan onwards: 8am – 6pm, Mon to Fri
Merry Christmas and a Happy New Year from Royal London!
Well that's it for another week folks! Wishing you all a lovely weekend and we will be back to assist you bright and early at 8am on Monday :)








