NYT Bestselling author of Uplifting Service. Customer Service Educator and Keynote Speaker, sparking a service excellence transformation.
Joined January 2009
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What does this cartoon say to you? What clever captions will you share with us?
#customerservice #customerexperience #people
But staying continually tuned into what your customers value most enables your organization to rise to the top of your industry… and stay there!
Watch the video to find out more…
Then let me know in the comments below:
Do you agree?
How well do you and your team members know what your customers value?
What could you do today to gather this information?
P.S. Are you looking to improve your brand reputation, win more market share, and delight your customers??
Join CEOs, Managing Directors, and other leaders who are ALREADY transforming their organizations. ronkaufman.com/service
If you don’t understand this, nothing else your organization does will matter
Market research, business intelligence & customer feedback, all provide important insights when you’re growing a business.
But there’s one KEY area where many organizations don’t go deep enough.
And If you don’t truly understand what your customers value, all your other efforts are for naught.
So be sure to dig DEEP into the customer feedback you receive…
…solicit ideas and insights from frontline employees…
Understanding what your customers VALUE.
Here’s what I mean –
Service is taking action to create value for someone else.
But how do you know what action to take and what your customers value? Who gets to decide how good or bad the service you provide is?
Your CUSTOMER!
Even a tiny step is one step closer to where you are going.
When EVERYONE in your organization knows how to take the next step UP --
You'll be surprised at how quickly you meet -- and exceed! -- your goals.
#business #leadership #team #success
P.S. Join CEOs, Managing Directors, and other top leaders who are already transforming their organizations. ronkaufman.com/service
How can you ensure your organization is poised for success – even in these turbulent times? You might be surprised by the answer…
You already know that personalized, positive experiences are VITAL to create and deliver for your customers!
#business #leadership #team
And in the comments, tell me:
- Do you see what I mean?
- Do you invest in creating personalize, positive experiences for members of your organization?
- What could you do to create even better experiences for your employees, contractors, and service partners?
P.S. Discover proven strategies to improve profits, grow revenue, and retain more loyal customers.
Join CEOs, Managing Directors, and other top leaders who are already transforming their organizations. ronkaufman.com/service
What kind of leader do you want to be?
And what kind of world do you want to lead in?
Business leaders are often leaders in many arenas – in their communities, in the groups they join, and with friends and family.
So how do you lead well in EVERY area of your life?
P.S. Join CEOs and other top leaders who are doubling their growth, expanding their market share, and transforming their organizations.
You’ll receive a free educational series that shows you how to build a service culture that gives YOUR organization an UNBEATABLE ADVANTAGE. ronkaufman.com/service