Customer Plus: The Customer Experience Consultancy
Duffield, Derbyshire
Joined August 2009
- Tweets481
- Following202
- Followers507
- Likes130
Dear @EastMidRailway. Waiting in your call centre Q for 1 hour 38 mins and at position 3 for 25 mins. Help please!
How interesting to hear @BrandonLewis arguing against BREXIT on @BBCr4today just now. Such a shame he didn’t realise the consequences 5 years ago.
Just heard Tim Hawkins of MAG @manairport on @BBCr4today arguing for end of passenger Covid testing. Perhaps he could explain his justification for charging for baggage trolleys on arrival? Haven’t seen this in any other airport in the world. Shocking! #CustomerExperience
After horrendous experiences with @CrossCountryUK on Friday and Saturday a shout out for Jenny and Mark, the TMs from Derby to Newcastle at 17:45 today. Brilliant service from both!
While TV ads implore us to return to rail @CrossCountryUK can’t keep to its timetable. Spend on stock not vanity projects!
Dear @EastMidRailway I don't want to be accused of crying about 1st world problems in these difficult times, however if you have a train with no catering e.g. 6.34 DBY-LDN please announce this so passengers can buy water etc at the station.
Achieving successful change is notoriously hard. People find it difficult to kick old habits and adopt new behaviours consistently. This photograph is a perfect illustration of a failed initiative which no doubt began with great intentions and no little f…lnkd.in/dgDACpr
Having taken part in a 31.5 hour marathon game of rugby union at London Irish in August I am delighted that my teammates and I have officially made the Guinness Book of World Records. And raised over £50,000 for charity along the way!
#helpingkidsthroug…lnkd.in/dVedbw5
Thanks to Atis (3117) of @EastMidRailway who provided fantastic service to me at Derby station last night. Excellent and much appreciated!
Richard Beevers retweeted
15 days to go until the National Partner Conference. Organisations from throughout the UK shall be collaborating, sharing best practice and networking! @RichardBeevers shall be delivering one of the workshops during the day, helping us all to improve our…lnkd.in/dfs3mVp
Richard Beevers retweeted
Did my very best @RichardBeevers impression this morning at the @HouseMarkLtd #HMexperienceclub! Don’t worry, he’ll be back for 2020!
Richard Beevers retweeted
.@RichardBeevers tries to land an aeroplane on Derby University as he launches the #ThinkFriday customer experience event.
Looking forward to great insights from four top speakers. – at Derby, England
Richard Beevers retweeted
Always inspiring...
Loved hearing the stories of Andy Goram, Wendy McCristal and Richard Beevers at #FridayThink this morning.
Even though we pride ourselves on good customer excellence at Status Social, we know there is still so much to learn!
Richard Beevers retweeted
Had a great time talking about the greatest double act in business today - Employee Engagement and Customer Experience Excellece at #FridayThinkLive hosted by the excellent @RichardBeevers. #CustomerExperience #EmployeeEngagement
Richard Beevers retweeted
Thanks to @RichardBeevers from @CustomerPlusUK for hosting today's #FridayThinkLive. Fantastic presentations by Andy from @bizjuicer, Wendy @wendromov from Mental Wealth Company and Ted from @CustomerFirstUK
There's an old joke about writing staff names in chalk on office doors in unstable companies. Apparently this principle is reality at Derby County! #DCFC lnkd.in/dBNH68j
People say the high street is dead. This healthy queue outside Bettys in York on a Monday morning tells us all that the right customer value proposition works every time! lnkd.in/dFPaPAP
