RibWakeman

Imagine traveling with three exhausted kids after vacation and your flight change becomes an overnight in Las Vegas. You start searching for hotels and begin to panic because there is nothing. I mean nothing. You start running through scenarios of sleeping in the airport and think if you have any favors you can cash in. Then you get this text while still on the first flight: “Hi Babcocks! This is Shannon from @SouthwestAir I’ve booked you all a hotel and rescheduled you on the next flight in the morning” Shannon continues to text me during the flight making sure I get a taxi big enough for all of us, sent links to be reimbursed for other expenses and made sure I knew to call him if anything happens. It felt like my kids had an uncle working at corporate looking out for them. I always said I would never take my kids to Vegas but we made the best of it and planned to Uber eats their favorites for dinner. Imagine our surprise to see that not only did he find us a room but one large enough for my kids. The presidential suite. Now picture three little kids flipping out about a shower the size of their first bedrooms. Shannon saved the day. We slept well, ate well and are now on to our next flight. @SouthwestAir Shannon in connections downstairs in Las Vegas needs a raise. He’s one of the good ones that makes your customer service legendary.