Professor for #UX and #servicedesign with focus on #MachineLearning @idpotsdam @FHPotsdam; Founder @FritzingOrg; Founder #IXDS (now part of @strategyand @PwC)
Berlin
Joined October 2012
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#Promtography winning the Sony World Photography Award - initiating an interesting discussion about art by humans vs art by (or is it 'with'?) AI. Well, actually not so interesting: soon we will not be able to distinguish the two! theguardian.com/technology/2…
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LLMs will have the greatest impact on these jobs: translators, creative writers, animal scientists, PR specialists, survey researchers, mathematicians, tax preparers, financial analysts and WEB AND DIGITAL INTERFACE DESIGNERS!!! (source: arxiv.org/pdf/2303.10130.pdf) 🤔
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My colleagues at the FHP and me produced an explainer video about our MA/BA program "interface design" - in German. Please share - we are always looking for talented students!
youtube.com/watch?v=JJYZ26ax… @idpotsdam
What an impressive list of signers who demand a stop in training AI models. And an important demand for AI systems being more „interpretable“ and „transparent“ - in my point of view a UX/UI design challenge! futureoflife.org/open-letter…
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Stanford Alpaca is surprising in two ways: it is radically reducing costs for LLMs and it is using other LLMs to train.
crfm.stanford.edu/2023/03/13…
Good explaination: youtube.com/watch?v=xslW5sQO…
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Sehr richtig!
„Die Erstellung von Insights ist kein von den Nutzer:innen ausdrücklich gewünschter Telemediendienst.“
(aus dem Kurzgutachten der „Taskforce Fanpages“)
(Anm.: Insights = personenbezogene Daten, u.a. für zielgerichtete Werbung)
datenschutzkonferenz-online.…
The startup dream team: one vs. many? Some contradicting thoughts and no conclusion: retowettach.com/the-dream-te…
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It is exciting, how the P4 medicine (personalized, predictive, preventive and participatory) is crying out for design thinking! retowettach.com/p5-health-an… #digitalhealth
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CXOs – to whom do you report? Please don't say: "To the CMO"😬 retowettach.com/cxos-to-whom… #cxo #cx #ux #uxdesign @augieray
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Design and it social and moral responsibility - a long battle, as this warship as an example for good design proves: picture from the 1914 yearbook of the Deutscher Werkbund, one of the initiators of the Bauhaus. More in my blog post: retowettach.com/dont-evade-y… #cxo #ux #uxdesign
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XAI – Explainable AI – more work for designers! retowettach.com/xai-explaina… #MachineLearning #uxdesign #ux @QVeraLiao (image source: Little Britain", 2004)
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Covid-19 and the Experience Economy – what a luck?/! retowettach.com/covid-19-and… #CXO #CX (imgsrc: giphy)
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Do we really need CXOs - or is CX everyone’s responsibility? - More in my blog: retowettach.com/do-we-really…
#CXO #UX #servicedesign
(image source: Vintage Images)
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Why should organizations install a CXO? Some considerations on my blog.
#CXO #UX #servicedesign
retowettach.com/2021/09/08/w…
(image source: GIPHY)
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Detecting unsatisfied customers (with #machinelearning and relatively few samples) during the service encounter enables to immediately address service failures, start recovery actions and reduce customer attrition.
doi.org/10.1108/JOSM-06-2019…
#datadrivenExperiences @gerhardsatzger
