Reply is your AI-powered sales engagement platform to create new opportunities at scale – automatically ✨

Toronto, Ontario
Joined September 2015
What to hand an AI SDR and what to keep. Get this split wrong in either direction and outbound stops working.
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Failure mode two: Teams that keep the repeat work. SDRs spend 80% of the week building lists, then make the targeting decision in ten rushed minutes on Friday.
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Simple starting move. Hand over the two tasks your team complains about most. It is almost always list building and follow ups. Give those away first. See what the week looks like after.
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Judge sequences, not single emails. Across a 3-5 email sequence: Open rate 70%+ amazing, 50-70% great, under 30% is a deliverability problem Reply rate 10%+ amazing, 5-10% great, 3-5% fine, under 3% rebuild
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Write all four emails before you send any. Email 1: why them, the problem, one question Email 2: one proof point Email 3: new angle, same person Email 4: the close-out Writing them together is what stops email 3 being just following up.
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Your first sequence needs 4 emails, not 15. One ask. Three follow ups that each add something new. Then stop, politely. If you cannot fill four emails with new information, your offer is too thin.
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Personalization is not a compliment about their recent post. It is proving you know which problem they have this quarter. If your first line could go to 500 people, it is not personal. It is padding.
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Client stuck at 1.2% replies with a 38% open rate. Clean list, good setup. We turned off open tracking. Reply rate went to 2.6%. Tracking pixels get noticed by filters. You lose one number and gain the one that pays you.
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Copilot: the AI drafts, you approve. Autopilot: it sends. Run copilot two weeks first. Whatever you keep rewriting is what your AI still does not know about your business.
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There is one number that quietly kills sending domains and almost nobody watches it. Not open rate. Not bounce rate. User-reported spam rate.
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Three things pull you back: Clean the list before every send Plain text opt-out line at the bottom, no design Cap volume per mailbox and per domain
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Check it monthly. Same day, same place, write the number down. The trend tells you more than the number. A domain rarely dies suddenly. It slides for six weeks while nobody is looking.
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Never send to an unverified list. Run it through a verifier. Delete hard bounces. Put catch-all addresses in their own group and send them last, in small batches. They bounce at 5-15%. Ten minutes. Highest return hour in outbound.
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Where good lists come from, ranked. Most teams start at number 3 and wonder why their reply rate is 0.6%.
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A list you bought. Please do not. You do not know where it came from, who is on a suppression list, or how many people already emailed it this month.
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Start at number 1 even if it is only 50 people. 50 contacts with a reason beat 5,000 without one, and it is not close on either replies or domain health.
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