PR Pro! I've done PR for NPR, Red Cross, Nat. Geo, C-SPAN TV & more! Publicist, Media Expert- Loved working with Let Girls Learn - Opinions are my own!
Washington, DC
Joined February 2010
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Renee Kelly PR Girl retweeted
@CapitalOne
This is the PROPER way to provide an update to your CUSTOMERS
1. What was the cause of the “outage”?
2. Why were there no redundancies in place to prevent the issue?
3. Has any data been leaked?
4. What is the timeline for resolution?
5. What are going to do to resolve people’s needs to access to their funds IMMEDIATELY while you fix YOUR problem
You are a BANK. You have a FIDUCIARY DUTY to let your customers know what is going on. Your accounts contain OTHER PEOPLE’s MONEY. We DO NOT have to just wait for you to “figure it out”.
This “update” is UNACCEPTABLE!
It’s been two days. Not a good look for you @AskCapitalOne and no real explanation 🫤
We are actively working with the vendor to resolve the issue and restore services, and apologize for the inconvenience.
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Help Access Housing by ordering delicious Krispy Kreme Dozens today! #krispykreme #digitaldozens #groupraise #krispykremefundraiser
groupraise.com/offer-campaig…
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Hey BET, people have to get up for their black jobs tomorrow, let’s speed it up 🤣 #BETAwards
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If I tell my husband I didn’t feel protected - he wouldn’t deflect, he would apologize. 🤷🏽♀️ #LAMDC
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I was thinking the same thing. Why wouldn’t she believe in herself? 🤷🏽♀️
They be asking the weirdest questions. Why did you believe in yourself so much?! Like whattt?! #WNBADraft
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