Client Success is the future sales - Get ready for this shift in mindset and change the DNA of your business!
Auckland
Joined May 2012
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We are changing gears and change perspectives on #CustomerSuccess: CS from a sales perspective! Join Matt from @fileinvite and Flavio from @FlavioHangarter on 12 Aug 6pm @MicrosoftNZ H.Q.
bit.ly/CS21-08-talk_inv #sales #valueselling #valuerealization #CS
Meet other CS/CX champions in Auckland - 8 July at 8 am! bit.ly/CS21-07-bf_inv
#CustomerSuccess #customerretention #CustomerExperience #startups #Auckland
The Auckland #CustomerSuccess & #CustomerExperience is gearing up for 2021 - join us for our first event and register today! bit.ly/CS21-02-bf_inv
The Auckland #CustomerSuccess & #CustomerExperience group is back - join us for our breakfast event - register today! bit.ly/2ZNvCyu
Fantastic interview: Think about the profitability of our CS team, which is more than 'just' the retention KPI with @iriteizips and Deva Rangarajan #CustomerSuccess #CustomerValue #CustomerRetention
🎥 New Video : Tips to Best Balance Your Customers’ Value - 📌 Learn more on how to balance the value for customers and the value of the customers: csmpractice.com/balance-cust…
25 March, Auckland: Learn from those who have implemented #CustomerSuccess in their business, with all the ups-and-downs! Register today: bit.ly/CS20-03-talk_inv !
#CustomerExperience #Auckland #retention #startups
Auckland #CustomerSuccess Community enjoying breakfast this Wed at 0730am in PWC Tower! Come and have a chat about #retention #customerjourneymapping or #customerexperience ! Register: tinyurl.com/ucl2mk3
Ralf Wittgen retweeted
Giving back and paying it forward should be built into a company’s culture. It doesn’t matter what kind of business you are in, anyone and any company can positively impact the community and those in need
What an amazing #CustomerSuccessinAction workshop by
@Datacom and CS-Inspire - bit.ly/2XndbhC
#CustomerService #CustomerSuccess #CustomerJourney #CustomerExperience
THIS IS IT - our last #CustomerSuccess workshop for 2019 - How to tackle your CS/CX challenges? Register to secure your seat bit.ly/2VrHBP2. #CustomerService #CustomerExperience #retention
Workshop run by @Datacom and @CS-Inspire - " Improve #customerexperience "
Cat @Boma_Marketing - Luke @Actionstep - Shourjo @yoogo_nz >> take-home messages youtu.be/s0egOE_JwL8
So let's get serious and talk about customer service. How would you respond to the gentleman's question?
Retweet and comment - be brave!
#customersuccess #retention #CustomerExperience
#CustomerSuccess is not only limited to post-sales activities like " #onboarding successfully new product users"!
Learn from @UserlaneHQ to apply similar techniques and increase your #conversion rates when trialling a product": bit.ly/userlane-sabio
Set the foundation of #CustomerSuccess during customer onboarding: replace long training sessions by microlearning unit - EXCELLENT post by @andy_mura from @UserlaneHQ -> bit.ly/onboard-learning
Great presentation from @Peter_J_Beck (@RocketLab) during @TechweekNZ 2019. What it takes to launch space rockets from New Zealand: youtu.be/T51pmvmZftk #startups #entrepreneur #resilience
Going the extra mile for your customer (1):
bit.ly/cs_extramile by @Hyken #CustomerService and #CustomerExperience #CustomerJourney #customersuccess
ALT She got it right!
June is almost upon us, so let's find out what #CustomerSuccess and #CustomerExperience conferences are left for the next half of the year in our #list of global conferences. 🌎 buff.ly/2EzQyAb
The impact of bad #CustomerExperience on business performance! Massive penalties for NZ based Telco companies! bit.ly/cc-telcos
#CustomerService #CustomerSuccess #CustomerJourney
Create a WOW moment for your customer: "Do something entirely unexpected, creating value, and connecting with customers with a personalised approach!" Great post by @Jared_Cornelll! What are your ideas for exceptional #CustomerService #CustomerSuccess #customerjourney
🧿Expert Roundup: What Does Great Customer Service Mean to You? proprofs.com/c/customer-supp… @karenmangia @RWittgen @BeckyRoemen @repexperience @judith_platz @richardinSG @gokhnkr #CustomerService #CX #custserv #livechatsoftware
⁉Question: "Who owns the customer?". Answer: "All of us!". ⁉Follow-up question: "Can you share an example?". With that answer you know if they just put lipstick on a pig! .... Great comment by @UserlaneHQ + @burkealder! #CustomerExperience #CustomerService #CustomerSuccess
'Customer success is not just the responsibility of a handful of people in one department. Every person working for a SaaS organization…should be focused on creating the best possible customer experience for new, current, and prospective customers.' Burke Alder #mondaythoughts
