No! Council tax debt going from "missing one payment" to "baliffs to collect a years payment" within six weeks is a destructive nightmare that we would never allow any commercial company to do. If people can't pay a month they can't pay a year. Instead signposting to debt and financial help, giving breathing space, and time to repay, can result in more being paid back. Plus less catastrophic impact on someones finances can mean they need less state help in future.

Last week Southeastern ran 10,000 trains carrying 3 million customers. No incidents of bed bugs in passenger areas were found. 2 driver cabs (out of 800) have been treated and the furniture in a depot. You had the opportunity to reassure customers which you choose not to do.