@zero_coda #Retail, nata per attutire l’urto della pandemia sull’esperienza d’acquisto in-store, è diventata uno strumento utile per innovare la #customerexperience di @ToysCenterIt e @Bimbo_Store 👉🏻 Scopri il caso d’uso: lnkd.in/dqD7w4wT bit.ly/3zrynpR

Consumers are looking to simplify their lives, which will make reaching them even more complex for brands that don’t adapt now. #consumers #index #customersatisfaction See the @EYnews's article go.ey.com/3PBLbSq

It’s time to challenge the status quo at family businesses. Next-generation leaders need to prioritize environmental, social, and governance issues to build their own legacy. #familybusiness #changing #governance See the @stratandbiz's article ⬇️⬇️⬇️ bit.ly/39a29qg

Hybrid selling, initially an adaptation to the pandemic, is expected to be the most dominant sales strategy by 2024 due to shifts in customer preferences and remote-first engagement. #customerexperience #strategy #marketing #B2B See the @McKinsey's article mck.co/3vSyRUI

Specialization. Scarcity. Rivalry. Humanity. Companies that understand, and harness, these forces will have an edge in creating vibrant workforces capable of achieving sustained, positive outcomes. #workforces #working #humanity See the @PwC's article pwc.to/3w37eIP

Retailers have long known that their future lies in a different kind of retail experience, more digital, integrated, personalized and sustainable. #retail #customercare #sustainable See tha @accenture's article ⬇️ accntu.re/3rMVfh5

While #retail has had its share of challenges in the past two years, the pandemic has also yielded the chance for a long-overdue great retail reset that may help move many #retailers into a more stable and profitable position. See the @Deloitte's article. bit.ly/3uVn5Zd

Companies miss the sense of urgency around the consumer. Less than 1/4 of executives see consumer-centric models as critical to implement now to become future competitive. #conumer #companies #customer See the @EYnews’s article ⬇️⬇️⬇️ go.ey.com/3r6pCi3

Moving from customer-centricity to customer advocacy. Tangible actions that support consumers are the key to growth. #customercare #consumers #retail See the @stratandbiz's article bit.ly/3lkKmjp

#Disruption and upheaval. Evolving #customer preferences. The rise of e-commerce. Grocery #retailers have had to become more adaptive, innovative, and forward looking to keep pace. 👉🏻 See the @McKinsey's article mck.co/3w5R9DJ

The global pandemic has highlighted the importance of “connection” and has forced us to adapt and connect in new ways. #shopping #socialrevolution #customercare See the @Accenture's article ⬇️⬇️⬇️ cutt.ly/cARpf8Y

Three steps that retailers can take to survive in the era of consumer-to-business: an individualized, increasingly digitized, and complex shopping experience led by the buyer rather than the seller. #sustainability #consumer See the @Deloitte's article cutt.ly/xAE6xCy

Supply chain leaders can help their companies rethink their packaging to advance sustainability goals and meet customer demands. #supplychain #sustainability #consumer #CPGs See the @EYnews's article go.ey.com/3v6SABe

The world is spiky, not flat. The era of exponential technologies will reshape business by inverting traditional ideas of globalization and changing industries and their supply chains. #globalization #business #supplychain See the @stratandbiz's article bit.ly/3635VzZ

Fragmented routes to market are being digitalized around the world. Profitability has been elusive for the disruptors, but a thorough blueprint, the right value proposition, and an ecosystem model can help. #digitaldisruption See the @McKinsey's article. mck.co/3J9ciA7

A time for hope: Consumers’ outlook brightens despite headwinds. See the @PwC’s article #consumer #CPGs #customerservice pwc.to/3kSzAhP

Today, people experience brands in totally new ways. To deliver meaningful experiences, brands need to become more relevant and build a foundation for agility moving forward. #marketing #brand #customerexperience See the @accenture’s article ⬇⬇⬇ accntu.re/32vVmEd

2022 consumer products industry outlook. Overcoming new challenges in the battle for trust. See the @deloitte’s article. #CPGs #comsumer #retailer #industry bit.ly/2Izxp1c

Arriving Today: From Factory to Front Door. Why Everything Has Changed About How and What We Buy. #CPGs #consumers #planning #companies See the @stratandbiz's article ⬇⬇⬇ bit.ly/3ERJV70

Consumer-goods #companies must transform their planning end to end. Rising complexity isn’t tenable. Now is the time to take drastic action, in the form of a tech-driven end-to-end #planning transformation. #CPGs #consumers See the @McKinsey's article ⬇ mck.co/3pQSxqc

🛒 Retail’s responsible reset. The five imperatives for retailers as they refocus on post-pandemic profitable growth. See the @Accenture's article ⬇⬇⬇ #retailers #customercare #resilience accntu.re/33j72tY