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Joined July 2016
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Dear Proton community,
On Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.
Your data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.
We apologize for the inconvenience.
- Download Proton Mail for macOS from proton.me/mail/download
- Download Proton Meet for macOS from proton.me/meet/download
Stay secure,
The Proton Team
Hey everyone,
Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.
For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps.
Apologies for the disruptions caused by this, the team is working on fixing this asap and we will communicate further once we have more information. Please check the status.proton.me for updates.
Thank you for your understanding.
Hey everyone,
Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.
For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps.
Apologies for the disruptions caused by this, the team is working on fixing this asap and we will communicate further once we have more information. Please check the status.proton.me for updates.
Thank you for your understanding.
We’re aware some users are having trouble connecting to Proton services. We apologize for the inconvenience.
Our team is investigating, updates will be shared on protonstatus.com
We’re currently experiencing residual hardware failures related to last week’s overheating incident. We’re operating at reduced capacity while our engineers bring additional infrastructure online. We apologize for the disruption and appreciate your patience: status.proton.me/incidents/l…
Our analysis of the August 27 outage is complete, and the full post-mortem report from Proton's engineering team is now published on our blog: proton.me/blog/august-27-out…
We sincerely apologize to everyone who was affected by the incident, and thank you for your continued support.
We are currently experiencing a major outage affecting Proton's services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Please follow updates on our status page: status.proton.me
We are currently experiencing a major outage affecting Proton's services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Please follow updates on our status page: status.proton.me
Our efforts to bring back impacted services are now yielding results, and we're already accessible to some users.
Meanwhile, we are continuing recovery operations. Thank you for your patience.
We have identified a critical cooling failure in one of our data centers. We're in the process of shifting traffic to our backups sites.
Thank you for your patience while the team is working to restore access asap.
We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Update: Services have been fully restored and no data has been lost. We're continuing to monitor the situation.
Updates on our status page: status.proton.me/incidents/s…
We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible.
Apologies for the disruption to your day, and thank you for your patience! 💚
Track progress: status.proton.me/incidents/g…
UPDATE: We have now identified the root cause of the issue, and all users should now be able to reconnect. If you are still unable to reconnect, please log out, and then back in, once you've done so, everything should work as usual.
For those of you interested in the details of this outage, we will update our Status page with more information later today.
We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you.
We're working as fast as possible to fully restore services. Updates on our status page: status.proton.me/incidents/w…
We have resolved all service outages, and the situation has been stable for some time.
We have identified the root cause of the problem, implemented a fix, and are monitoring the results.
We are sorry for any inconvenience this downtime may have caused you.
Again, we want to apologize for today's downtime, which impacted all Proton services, with Mail & Calendar experiencing extended downtime.
Our incident report is now on the status page for those of you who are interested in the root cause:
status.proton.me/incidents/w…
We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update.
No data has been lost, though some emails may be delayed.
See the full incident report on our status page: status.proton.me/incidents/t…
We understand the frustration due to the delayed status page update. Due to upcoming holiday period, we are running on a reduced shift this week. All engineers were focused on understanding and fixing the issue. (1/2)
The community team wasn't on call to share updates, since the team is small and resides on EU timezone. We're looking to hire a social media/community manager on US time zone asap, and if you know someone or are interested to join, please apply here: job-boards.eu.greenhouse.io/… (2/2)
Proton Support retweeted
We are aware of problems in #Brazil w/ downloading #ProtonVPN from the iOS App Store (also impacting other VPNs). The problem is not on our end, but is an app store issue. Could be a bug, or #Apple implementing a secret censorship order.
Workaround and details here: status.proton.me/incidents/0…
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