Propulo Group CEO. Ops & Safety Guru. Business Resiliency | Business & Culture Transformation | Customer Experience.
Joined July 2010
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Check out my latest article: The ‘Lumberjack’: Don’t Get Distracted! Workers Comp Abuse Happens, BUT Safety is REAL and needs to be the priority! linkedin.com/pulse/lumberjac… via @LinkedIn
I had the pleasure of presenting in front of the @GDS_Group on the importance of driving safety. Thank you to the organizers of this event! @HSE_GDS #safety #safetyculture #mywhy
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Align your Culture with your Brand: The story of two “reflagged” hotels.
To yield results, brands need a strong sense of identity which has to come across consistently through their employees. That's Culture; it can make or break you.
It's easy to fix t…lnkd.in/eTbS2tw
The Sooner You Rethink Your End-to-End Journey The Better Your Customer Experience Will Be youtu.be/43LlQCuKiuI #customerjourney #CustomerExperience #customerexperiencetransformation #BusinessTransformation #BusinessStrategy
Don’t Apply CRM Implentation Tools Without Addressing Your Customer Journey First youtu.be/r2b_MsNSclQ #CustomerExperience #customerjourney #journeymapping #salesforce #CRM #BusinessStrategy #businessconsultation #customerexperieneculture
Why Implementation Fails and Business Transformation Succeeds youtu.be/KQnG--_m9wk #operationalexcellence #businesstransformation #BusinessStrategy #ContinuousImprovement #culturaltransformation #implementation #businessconsultation
Why I Take Risks In Transforming MY Business and Why You Should Too youtu.be/I8TGvUmdx68 #businesstransformation #businessimprovement #BusinessStrategy #operationalexcellence #culturaltransformation #ContinuousImprovement
How Are You Addressing Employee Retention (Workforce Programs VS Predictive Behaviour) #operationalexcellence #businesstransformation #businessimprovement #humanresources #employeeretention #strategies
How Taking A Step Back Can Propel Initiatives Forward youtu.be/bkl_14-1sHk #operationalexcellence #culturetransformation #continuousimprovement #organizationalculture #organisationalchange #BusinessStrategy
A great quote from Sir Richard Branson. The importance of respect in every interaction, with everyone. Seeking to understand where they are coming from #leadership #executive #success One of the key pre-requisites to driving a positive #safetyculture and #psychologicalsafety
So what are you doing to inspire your guests and customers to use your services? #marketing #sales #growth #customerexperience #culture
What are you doing to love your Customers? #customerexperience #brand #marketing #branding #leadership #growth #success
Today’s Customer Experience quote comes from Steve Jobs. It’s so true. Too many people get excited trying to fit the technology to a customer journey as opposed to begin with the desired #customerexperience #SteveJobs #customerjourney #cx
Mario Andretti: If everything seems under control you are not going fast enough. Great quote on the importance on constantly being agile and nimble. #leadership #marioandretti #speed #agility #executive #ceo #success #10X
Eric Michrowski retweeted
"Human beings are wired to learn and change, not to stay in one place, doing the same thing over and over again." - @johnsonwhitney
Eric Michrowski retweeted
"The greatest leaders build organizations that, in the end, don't need them." - Jim Collins
Such a great quote from Tom Peters. Absolutely worth considering when thinking about Safety Leadership. #incidentfree #safeteadership #leadership #accidentfree #injuryfree #zeroincident
Eric Michrowski retweeted
"Failure isn’t failure unless you don’t learn from it." - Dr. Ronald Niednagel
Simplicity drives the best customer solutions. Customers are looking for simple, easy to navigate solutions. Focus on delivering your Customer Outcomes consistently rather than engineer complex processes with a higher chance of failure.
