We're here to make sure your @ProFlowers gifts are delivered on time & fresh so you never miss a special moment.
San Diego, CA
Joined February 2013
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We’d really appreciate the opportunity to look into this. Could you email the order number and your contact information to [email protected]?
@ProFlowersCS I’ve been on hold for 40 min the 3 DOZEN roses I ordered and paid ALOT for somehow was delivered in the form of ONE DOZEN 😡😡😡 terrible customer service and I’m disputing the charges!!!
We apologize for the continued issue, Greg. Please email us at [email protected] and we'll work with you on a resolution. -Kris
Hi Nicole, We apologize sincerely and will do everything we can to resolve this. Please email your order number to [email protected] and we'll start looking into it right away. - Mark
Thank you Nicole for your patience and for emailing our team at [email protected]. We will respond as soon as possible. -Andrea
Jeffrey, we apologize for any confusion - if this is for the FTD Sweet Spring Bouquet, that item is absolutely available for Sunday, and this is the reason for the Mother's Day surcharge. I hope this helps! -Shannon
Dbella we are so sorry if you were disappointed with an order. Please email [email protected] and we will assist you posthaste. -Anders
Oh no! If you'll email us at [email protected] we'll look into this right away and be back in touch quickly. - Mark
Oh no! If you'll email us at [email protected] we'll look into this right away and be back in touch quickly. -Andrea
Thank you for replying back to us at [email protected]. We'll reply to you soon. -Steven
HI @DapDynasty, We're sorry for any confusion in regard to the refund of your order. Please know that a case was filled with PayPal and they will be processing the refund. We have reached out to them and requested the refund be processed by PayPal ASAP.- Mark
I'm so sorry that your recipients vase was broken and that you are having a hard time with our customer service team. This is not typical of our service so my team would like to help. Please private message us your phone number and we will contact you promptly. -Mercedez
@ProFlowersCS on hold 30 minutes then told supervisor was too busy to talk to me about the broken vase they deleivered with the flowers I sent a friend. Spoke with 2 CS reps and cannot understand a word they say due to thick accents. I order flowers and get broken glass & no help
Andreas, we want to see this addressed as quickly as possible and to your satisfaction. Please private message us the order details. -Steven
Thanks for letting us know, Sharrieffa - we are so sorry to hear that, but are committed to resolving this. Please email your order number to [email protected] - Mark
We're so sorry that happened, Kristen. Our email address is [email protected]. If you'll send us your order number, we'll get this resolved as soon as possible. - Becki
We are so sorry to hear that. This certainly doesn't meet our standards. Please email your order number to [email protected] and we'll get back to you as soon as possible with a resolution. Thank you -Raymond
We hear you, Melanie. Please email us with your order information at [email protected] so we can assist you. -Alex
Beautiful video. We're so glad your mother enjoyed her lilies! -Jalen xitter.cf/19416689/statuses/9920…
ProFlowersCS retweeted
100 Acts of Service Ideas via @ProFlowers proflowers.com/blog/acts-of-…
Oh no Michelle! If you'll email us at [email protected] we'll look into this right away and be back in touch. - Allen
Oh no! If you'll email us at [email protected], we'll look into this right away and will resolve quickly! -Kris
Oh no Zachary! If you'll email us at [email protected] we'll look into this right away and be back in touch quickly.