AssologyPro

Accuse her where everyone can hear it, then move her out when it’s time to admit the mistake. She’s explaining that she paid, and once they realize she didn’t steal, they take her cart and usher her toward the exit. That makes it look like getting her out of sight matters more than making things right. I understand watching for shoplifters. But if you embarrass an innocent customer in front of everybody, your apology should have the same audience.