jonathan

Perfect example of effective push program! A full-throated shoutout to #IMPACT211 in Milwaukee WI! They text biweekly alerts about important social services, for example, last month they alerted their sms listserv about crucial changes to the state Medicaid program! #211 #IandR

Testing some new ai infused capacity. They manifest in your canned library as "ai assisted" phrases, marked by a lightning bolt, and can be built and managed by your agency, and the best part, they flawlessly integrate with all your msg flows. #WIC #DHS #211 #medicare

We're busy testing our all new AI-infused canned phrases! Spot these little Easter Eggs in your canned library, a lightning bolt indicates the corresponding msg is infused! Test them out! Enjoy! They're quite keen! #898211 #211 #IandR

Exploring AI assisted questions in #IandR, perhaps you have a good example! We're trying to assemble the best opening questions, how to maximize the limited time specialist often has to gather the most necessary info in order to qualify someone for resources. What's yours? #211

AI chatbots are a dime a dozen these days. Making that power work with sms is our focus. We're learning as we develop. Offloading the sms contact to a chatbot can help with high volume sms during emergency events and disasters. #iandr #211 #wic

Just tested a new automated resource, it's super simple and purely an auto-agent experience, rather than some "AI Heavy", that doesn't keep track of what it says, this is legit. And you get resources quickly, took me about 20 seconds to navigate through the encounter. #AL211

We are enhancing your canned responses with a wee bit of the AI, check it out! Taking questions that can be tedious, and distilling them into one AI infused question can solve all matters in one fell swoop! Try it! educationalmessageservices.c… #iandr #211 #unitedway

Text based live help is already asynchronous, so how do we manage smooth transitions between agents better? Begin the transition by running an AI generated summary! Now available with a button click in version 2. #contactcentersoftware #IandR #211 #WIC

With the new ai assisted canned msgs, you can build the base question from data points that we glean from your data markers section! It's quite cool. File under: "purpose built AI infused" component of the service, tailor-made for IandR admins! #211 #unitedway #iandr

We've had several questions about how we define the sms conversation in PreventionPays, here's how we do it: educationalmessageservices.c… #211 #informusa #contactcenter #wic

Agent-Enhanced and Agent-Less OnDemand can transform stagnant zip codes (parked in the PreventionPays Registry) into... referral dispensing machines! educationalmessageservices.c… #iandr #211 #898211

A text first gateway was unimaginable just a few years ago! How times change. To learn more about our robust sms gateway, visit: sms.astracorp.com/reports/au… #contactcentersoftware #iandr #211 #WIC

Text I&R gets a big boost with OnDemand, learn how and schedule a demo -- safe, secure sms for help seekers! educationalmessageservices.c… #iandr #211 #898211

Social services gets an adrenaline boost with OnDemand, a fully automated intake that does more than you thought, now infused with AI insights! educationalmessageservices.c… #iandr #211 #hhs #medicare #contactcentersoftware

OnDemand! Everything 211 Admins have been searching for, a solution that has instant returns on your investment! educationalmessageservices.c…

For questions about your data, here's a brief video exploring each way we support your data needs, including the dashboard with live data visualization along with graphs, as well as the canned reports that you can run, automate or adhoc. youtu.be/395UFQVyv5U #iandr #211 #HHS

Most of what we do, helps agencies like 211 and Boys Town create deep and meaningful SMS encounters while being safe and secure in the process. We've done that since 2007. #iandr #crisishotline #contactcenter #contactcentersoftware #898211

With our integration with other service capacity, we abide by a strict adherence to security protocols that maintain secure connections from opt-in to conclusion. For example, with our translation api, the capacity is embedded, rather than bolted on. youtu.be/QiIe4MQfr3k

#DYK at #PreventionPays we have embraced an "always in development" saas model that we've nearly perfected since we started in the early 2000s. As we rollout new features, here's a peek, soon admins will have something new, we call it Aii or AI Insights! #211 #IanR

With our AI tools, we ask end user for age, zip code, veteran, date of birth, but this time we added one extra instruction: if end user responds in another language, then switch to that language. We tested in German and Spanish, working perfectly! #211 #IandR #airs #inform