Doug Ragan

Fun fact: did you know that if you've booked a plane trip with @WestJet with a reasonable one-hour layover, they can unilaterally change your ticket without explanation to make that layover twenty-one and a half hours. And then, they can refuse to provide you with any meal or hotel vouchers and instead just expect you to sit in the Detroit Airport for an entire day to wait for not the earliest available flight (that's only twelve hours away), just the one they feel like putting you on. The receptionist kept putting me on hold to speak to her manager but, per the way these things go, when I asked to speak to the manager she explained there was no manager and no one I could possibly talk to. I explained that, with nowhere to sleep and not a lot to do that I would be devoting my night to seeing just how many customers I could lose WestJet from my Twitter account. I asked the receptionist if maybe she should see if that was okay with her manager; that was when the whole "no manager" thing came out. So, what say you folks? Do you want this to happen to you, your airline just adding an entire day to your trip without notice, compensation of any kind whatsoever? If not, please retweet this post and, if you retweet with a comment, remember to tag @WestJet again.