ALT Blue graphic with white gears icon and text reading: Customer Information on Meter Readings

ALT Customer engagement specialist speaking on phone at desk in modern office setting for Power NI recruitment ad.

ALT Customer service representative wearing a Power NI headset and jacket, promoting job openings for Customer Engagement Specialists.

ALT Power NI hiring sales specialists with company benefits, featuring a professional wearing a headset and a Gold Winner award badge.

ALT Watch out for scams. Exclamation mark. Blue background. Power NI logo. Facebook logo @PowerNI. X logo @PowerNI. Instagram logo @PowerNI

ALT Trustpilot review William Allen 20th Nov 2025 They are a superb, excellent electricity PROVIDERl. First Class Service. The automated service was quick and easy to get through to speak too. The agent was very kind, friendly, considerate and most important very helpful. She resolved my enquiry to my satisfaction. POWER NI is an excellent energy provider.

ALT Two colleagues in a casual meeting with a laptop, promoting Power NI's Customer Experience team hiring and benefits. Does Energy Move You? Our Customer Experience team is hiring and we have a range of company benefits to offer! Join us

ALT Customer Care Register Support service for customer with a disability, a health difficulty, access needs or living with additional challenges. Image of house and an elderly person inside. Power NI logo

ALT Our Customer Care Register Bills Get your bills in different formats such as, Braille, large print or a talking bill, if you struggle with hearing speech or sight. Add a trusted person Add a trusted person to your account to help manage things Delegate a financial responsibility If you need to, we can delegate full financial responsibility to a trusted person. This means they can manage payments on your behalf.

ALT We work closely with NIE Networks to provide services that could help you. Doorstep services You can send a password for meter readers to quote when they call to your house. If you have a hearing impairment, the meter reader can knock loudly and speak clearly when they call. If you struggle with mobility we can allow more time for you to answer the door. If you have life supporting equipment or medicine, NIE Networks can give you priority information to keep you up-to-date during power cuts.

ALT Other support services All of our staff are Jam Card trained. We can take extra time on a call for anyone who needs a slower pace. Translation services are available to help customers that do not have English as their first language. Staff are fully trained to help support anyone affected by dementia. Relay UK is for anyone who has a hearing or speech impairment. This means that you can type your message to us and we can speak, you will receive the information in a written reply.