From tomorrow, our customer service team will move from this channel, to @Plusnet and this channel will close. For help and support, tweet or direct message us at @Plusnet and our team will be happy to help.

Apologies for the inconvenience, we were aware of issues impacting a small number of our customers earlier today. This should now be resolved and broadband service restored, if you are seeing any further issues please reboot your router in the first instance.

Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.

Hi @K_Stand_Red Sorry to hear that. Please contact our Customer Options Team on 0800 013 2632. This department will be able to assist with cancellation or renewal of your contract. Unfortunately it is not possible to action this kind of request over Social Media platforms. -Piotr

Hi Gill, I'm really sorry to hear that you have a complaint and I appreciate we've let you down in some way. Your message appears incomplete so to allow me to look into this further please provide your username by DM, with a brief description of the query. Thanks - Tahir xitter.cf/messages/compose?recip…

Hi Bev, sorry to hear you're having broadband issues. Can you run through our troubleshooting guides here, let us know how you get on: goo.gl/p2tpvL If the problem persists feel free to drop us your username over direct message so we can look into this. - Noor :) xitter.cf/messages/compose?recip…

Hi @ShieldVoC Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault ... plusnet.response.lithium.com…

Hi @Mary_Tom11 Sorry to hear about problems with your broadband. Can you please send us Direct Message with your username and let us know what is happening so we will be able to test your line? -Piotr xitter.cf/messages/compose?recip…

‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: tinyurl.com/vg6qqw5

Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: tinyurl.com/vxxktjr

We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: tinyurl.com/wvdyxhw

We’re doing all we can to keep you connected. For more help, click here: tinyurl.com/y2wyqbls

We’re doing all we can to help you during COVID-19, so it might take longer than usual to get in touch with us. In the meantime, our help and support guides might be able to give you helping hand. Check them out here: plus.net/help/

We know this will mean the time waiting to speak to us may be a little longer than usual, but there are lots of ways customers can help themselves via our Member Centre and our Plusnet Community.

The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.

We're working to do all we can at Plusnet to help our customers and keep our people safe.
 Our CEO @MarcAllera explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here:

Please be reassured we’ve seen your messages and we’ll get back in touch with you as soon as we can.

We’d like to ask you to help us to prioritise customers who need the most urgent help by not repeating questions unless your situation has changed.

We’re working hard to keep you connected, and helping you with your problems and questions as best we can during these unprecedented times.