B2B marketing and content creator -- deep expertise in #fintech, #payments, #digitalbanking, #CX
Murray, KY
Joined January 2018
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At the Innovative Payments Conference, @Discover, #StreetCharity and #CentralPayments reminding us what's possible when you put technology to work to solve big problems like hunger. #payments #innovation #ipc2024 @ipa
See you in 2 weeks! If you're not already registered, save $50 with code Loraine. #ipc2024 #payments #innovation #regulation ipa.org/ipc
Join me at the @IPAUpdates annual Innovative Payments Conference in May. It's an amazing opportunity to come together with industry colleagues, regulators and thought leaders to chart the future of this incredible industry. #IPC2024 #payments #fintech
Loraine on fintech and CX retweeted
Why AI still needs guardrails. Our Executive Director John Goodale talks AI's potential rewards and risks in an interview with @thefintechtimes. Read more 👉 hubs.la/Q020bmWb0 #fintech #AI #Innovation #Resilience
Talking to our partners is one of the best parts of my job. It reminds me why we do what we do!
From uncertainty to success. Our @Roadie partnership drives better CX and business insights. Find out how we help businesses scale faster and smarter with confidence, and without compromising the quality of their CX: hubs.la/Q01_Y1tx0 #CXPartner #CX #logistics #shipping
Like any new technology, AI's benefits and risks must be managed.
Thank you @thefintechtimes for including us to talk about this critical topic! #AI #compliance #fintech
Brands who prioritize and optimize CX will be rewarded with loyalty and a healthier bottom line.
Historic turnover, hiring challenges, cost cuts, fraud threats and lack of investment have created a perfect storm for CX management, and customers are feeling it. Discover how to overcome key economic challenges while safeguarding CX. hubs.la/Q01XM_DN0
#CX #economy
The biggest issue: Complaint-handling.
The U.K.'s Institute of Customer Service's latest index reveals that businesses are slipping in all five dimensions of customer satisfaction. Get the scoop on the problems and the solutions in our 2-part series: hubs.ly/Q01TQGZv0 #CX #CSAT
Loraine on fintech and CX retweeted
What do the @TheFCA Consumer Duty rules mean for fintechs and CX? Our Executive Director, Head of Europe John Goodale explains in a new @Finextra blog. hubs.la/Q01SQQhK0 #consumerduty #FCA #CX
Leading CX provider, Ubiquity, Expands Global Footprint with New Executive Hires businessmondays.co.uk/leadin… via @businessmondays
Ubiquity expands exec team to support UK and US growth finextra.com/pressarticle/97… via @Finextra
Excited to connect with more innovators in the space as we expand our presence in the U.K. and Europe. 😀
We are delighted to announce that @ubiquityBPO has joined The Payments Association as a Member.
Welcome aboard! - okt.to/ie4GVD
AI gets a lot of buzz. Here's our view on where it will make the most difference for #CX.
Hear from Ubiquity's Sagar Rajgopal in a new @FinTech_Series interview about how fintechs can use #AI to empower employees and improve #CX. hubs.la/Q01PqNPn0
Loraine on fintech and CX retweeted
Fraud prevention is a multipronged, evolving strategy, but you can take action to protect your business and your customers.
Learn more about how to manage and defend against shifting fraud tactics: hubs.la/Q01NC5Gf0
Happy anniversary, team!
🎉🎉This weekend we celebrate our 11th anniversary in a new way—by giving back. Here's to many more years of making the world work better for our clients, their customers, and our communities! #BetterWithU #CX @GPTW_US @GPTW_India @GPTW_Colombia
Loraine on fintech and CX retweeted
🎉🎉This weekend we celebrate our 11th anniversary in a new way—by giving back. Here's to many more years of making the world work better for our clients, their customers, and our communities! #BetterWithU #CX @GPTW_US @GPTW_India @GPTW_Colombia
Ubiquity just touched down in London town! 🇬🇧
Our execs are headed to London to visit our newest office and celebrate payments innovation at The Card & Payments Awards 2023 (@TCPAwards).
Find out more here: hubs.la/Q01zPTn50
If you're looking for a career and a purpose instead of just a job, join the party! ubiquity.com/company/careers…
Raising the standard! 💪
Thanks to our incredible #people & #culture, Ubiquity is @GPTW_US certified, AGAIN! In fact, we're certified in ALL geos!
Did you know 60% of site leaders & support roles are promoted from within. Grow with us: hubs.la/Q01yH7Nm0
#BetterWithU
Proud to be partnering with BMTX to deliver amazing CX.
With its “obsession” for customer service, embedded banking pioneer @BmtxInc is helping brands launch new features for their customers.
We spoke to Jamie Donahue, EVP & CTO, in the digital report here: bit.ly/3Uuio3c
Powered by: @ubiquityBPO, DSCI
#FinTech #Banking
I'm surprised it's not higher to be honest. Bad customer service makes such a difference in how I feel about a brand.
#GenZ requires a new approach to #CX when it comes to banking - one with omnichannel capabilities. Learn more in our whitepaper about the pivot banks need to make: hubs.la/Q01sYH0V0
