Patient Experience and Voluntary Services Team at @BHRUT_NHS. Open Mon to Fri 9am - 5pm
Queen's & King George Hospital
Joined March 2018
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Patient Experience & Voluntary Services at BHRUT retweeted
This Volunteers’ Week (1-7 June), we’re celebrating the work of our 326 amazing volunteers, who have completed over 12,000 hours of activity this year.
Read more on our website: bhrhospitals.nhs.uk/news/cel…
@PTEXPBHR
ALT An image of a group of volunteers
ALT An image of a group of volunteers
ALT An image of a group of volunteers
Happy Volunteers Week! 🎉
This week we will be shining a light on our Volunteers who work so hard to support our Trust. we will be highlighting the many ways our volunteers make a difference, sharing success stories, and celebrating their valuable contributions. @debsedwards23
Day 4 of Patient Experience Week 💜
We are celebrating the improvements that we make within the Trust so that our patients receive better care.
Reviewing our FFTs give us a great opportunity to see how patients are feeling about the changes we are making.
Patient Experience & Voluntary Services at BHRUT retweeted
❗️Patient Experience Wall Competition❗️ Here’s the KGH front runner 👀 looking forward to seeing the competitors at Queen’s Hospital tomorrow 🎨 The winner to be announced on Friday 1st May 🏆 @BHRUT_NHS @PTEXPBHR
Day 2 of Patient Experience Week 💙
Today we are celebrating the voices of our patients and the importance of listening to every experience shared with us.
Your feedback helps us learn, improve, and shape services that truly meet the needs of our patients.
Every piece of feedback shared through the Friends and Family Test Surveys (FFTs) helps us understand what we are doing well and where we can continue to improve.
#PEWEEK2026 #PEX
Happy #PatientExperienceWeek 💙
We’re celebrating every patient’s journey and those who make a difference.
Thank you to our staff for your compassion and dedication, and to our patients for your trust.
Together, we’re creating safe, high-quality, patient-centered care. #PEW2026
We are seeking individuals who have recently used Gynaecology Services to share their experiences at an upcoming event. The aim is to understand patient perspectives and identify improvements. Participation is voluntary, and all contributions will be treated respectfully.
Patient Experience & Voluntary Services at BHRUT retweeted
A new walk-in mental health support hub for adults (18+) living in Havering.
💚Free support
💙No appointment needed
💜Open 365 days a year
St George’s Health & Wellbeing Hub, Hornchurch
🔗 hestia.org/havering-reset-hu…
Patient Experience & Voluntary Services at BHRUT retweeted
⭐ Carers Support Packs Available ⭐
Unpaid carers supporting a patient during their hospital stay can access a Carers Support Pack, which includes:
🚙 Free parking
💖 Open visiting (with overnight stay where appropriate)
🥘☕️Hot meals and drinks
Carers packs are located on the Patient Experience trolleys on the wards.
Please ask a member of staff if you or your relative may be eligible💙
@BHRUT_NHS @NicholaKane2 @KumalRajpaul @GaryEtheridge3
🌟 FFT Awards | December 2025 (November's Data) 🥇 Huge congratulations to NICU for topping both positive experience & response rate with a perfect 100% and to Holly Ward for featuring.
💙 Thank you to all teams going above and beyond.
👀 December results coming next week.
'Help with communicating during your visit'
Patients can now visit bhrhospitals.nhs.uk/help-com… - on the Trust webpage, to access information designed to make hospital visits as accessible as possible for anyone with a communication need.
🌟 FFT Awards | November 2025 (October's Data) 🌟
💙🏅 Congratulations to Sahara B, Japonica, and Iris Ward for featuring this month and thank you to all staff and teams who go above and beyond with FFTs and patient feedback.
We are looking for former patients, relatives, or NHS staff to become Patient Partners! 💙
Use your experience to help shape care at Queen’s & King George Hospitals.
For more information on this voluntary opportunity, please email [email protected]
💤 "Sleep Well" packs available to order! 😴
One of our most requested and used Patient Experience items.
A good night’s sleep supports recovery, reduces stress, and boosts wellbeing during hospital stays. 💙
Packs are available to order through the procurement team.
Our 'Pets as Therapy' dog Katashi has just received runner up at the BBC London Make a Difference Awards!!!
After a short break, he will now be returning to regular visits at both QH & KGH.
Over the last quarter, our incredible volunteers have given an amazing 2,742 hours of their time across both sites! 💜
Every day, they make a difference by spending time with patients, offering companionship, supporting feedback collection, and helping to brighten someone’s day.
Coming to an inbox near you.........
@debsedwards23 @CallumOubridge
🌟FFT Awards | Sept 2025 (Aug’s Data)🌟
💙 Congratulations to Antenatal Ward, QH ITU & our Emergency Department!
👏 Huge thanks to our Maternity Experience Team for going above and beyond.
✅ ED’s best results since May ‘21.
✅ QH ITU: 100% response rate.
