Create patient experiences that foster loyalty with deeper insights into what patients actually think โ€“ powered by AI, trusted by leading healthcare orgs.

United Kingdom
Joined March 2020
๐—ง๐—ฟ๐˜‚๐˜€๐˜ ๐—ถ๐—ป ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ถ๐˜€ ๐—ฑ๐—ผ๐˜„๐—ป ๐—บ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ต๐—ฎ๐—ป ๐Ÿฏ๐Ÿฌ% ๐˜€๐—ถ๐—ป๐—ฐ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ฝ๐—ฎ๐—ป๐—ฑ๐—ฒ๐—บ๐—ถ๐—ฐ. So we built a way to measure and fix it, months before surveys and outcomes data. Read all about it in Becker's Hospital Review: beckershospitalreview.com/paโ€ฆ
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Our latest case study shows how 2023 PEP Scores from unsolicited feedback closely matched 2025 CMS Star Ratings, which themselves reflect 2023 performance. That means over a yearโ€™s head start to address gaps before results become public. Read it here: pephealth.ai/how-a-leading-mโ€ฆ
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๐—ก๐—ฒ๐˜„ ๐—ฝ๐—ฒ๐—ฒ๐—ฟโ€๐—ฟ๐—ฒ๐˜ƒ๐—ถ๐—ฒ๐˜„๐—ฒ๐—ฑ ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ฎ๐—ฟ๐—ฐ๐—ต ๐—ถ๐—ป ๐˜๐—ต๐—ฒ @JournalPatientX ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ๐—ฎ๐˜๐—ฒ๐˜€ ๐—ผ๐˜‚๐—ฟ ๐—ฎ๐—ฝ๐—ฝ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐—ต ๐—ฎ๐˜€ ๐—ฎ ๐—ฟ๐—ฒ๐—น๐—ถ๐—ฎ๐—ฏ๐—น๐—ฒ ๐—ฒ๐—ฎ๐—ฟ๐—น๐˜† ๐—ถ๐—ป๐—ฑ๐—ถ๐—ฐ๐—ฎ๐˜๐—ผ๐—ฟ ๐—ผ๐—ณ ๐—ต๐—ผ๐˜€๐—ฝ๐—ถ๐˜๐—ฎ๐—น ๐—พ๐˜‚๐—ฎ๐—น๐—ถ๐˜๐˜†. Read the press release: prnewswire.com/news-releasesโ€ฆ
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Our new white paper covers: โ€ข Why traditional survey measures fall short โ€ข The real financial risk of poor patient experience โ€ข Why real-time, unsolicited feedback is the better solution ๐Ÿ‘‡Check out these key insights. Full paper here: pephealth.ai/2025-white-papeโ€ฆ
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We love this insight from Dr. Julie Kennedy Oehlert of @ECUHealthNC on healthcare trust. Our Trust Score helps organizations ๐—ถ๐—ฑ๐—ฒ๐—ป๐˜๐—ถ๐—ณ๐˜† ๐˜๐—ฟ๐˜‚๐˜€๐˜ ๐—ฏ๐—ฟ๐—ฒ๐—ฎ๐—ธ๐—ฑ๐—ผ๐˜„๐—ป๐˜€ ๐—ถ๐—ป ๐—ฟ๐—ฒ๐—ฎ๐—น-๐˜๐—ถ๐—บ๐—ฒโ€”not wait months for survey results. Read about it here: beckershospitalreview.com/paโ€ฆ
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Our 2025 white paper reveals why healthcare organizations need a standardized, real-time trust measurementโ€”and how our new Trust Score delivers exactly that. Download now: 2025 White Paper: pephealth.ai/2025-white-papeโ€ฆ
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๐—ก๐—ฒ๐˜„ ๐—ณ๐—ฒ๐—ฎ๐˜๐˜‚๐—ฟ๐—ฒ ๐—ฎ๐—ป๐—ป๐—ผ๐˜‚๐—ป๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป๐˜: ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ'๐˜€ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—˜๐˜ƒ๐—ฒ๐—ฟ ๐—ฅ๐—ฒ๐—ฎ๐—น-๐—ง๐—ถ๐—บ๐—ฒ ๐—ง๐—ฟ๐˜‚๐˜€๐˜ ๐—ฆ๐—ฐ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ Read the news release here: prnewswire.com/news-releasesโ€ฆ
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๐Ÿ“ฃ ๐—œ๐—ป ๐—–๐—ต๐—ถ๐—ฐ๐—ฎ๐—ด๐—ผ ๐—ณ๐—ผ๐—ฟ ๐—•๐—ฒ๐—ฐ๐—ธ๐—ฒ๐—ฟโ€™๐˜€ ๐—”๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐— ๐—ฒ๐—ฒ๐˜๐—ถ๐—ป๐—ด ๐—ผ๐—ป ๐—”๐—ฝ๐—ฟ๐—ถ๐—น ๐Ÿฎ๐Ÿต? Join us after at the British Consulate General Residence for ๐—ฎn evening of sharp conversation and light bites as we unveil the latest innovations in PX. share.hsforms.com/2Nful9XABQโ€ฆ
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๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—บ๐—ถ๐—น๐—น๐—ถ๐—ผ๐—ป๐˜€ ๐—ผ๐—ณ ๐—”๐—œ-๐—ฝ๐—ผ๐˜„๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ถ๐—ป๐˜๐—ผ ๐˜„๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฎ๐˜๐—ถ๐—ฒ๐—ป๐˜๐˜€ ๐˜๐—ต๐—ถ๐—ป๐—ธ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐˜€๐—ถ๐—บ๐—ฝ๐—น๐—ฒ ๐—ฐ๐—น๐—ถ๐—ฐ๐—ธ. This clip shows how healthcare organizations can measure insights across 7 ๐—ฐ๐—ผ๐—ฟ๐—ฒ ๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ฑ๐—ผ๐—บ๐—ฎ๐—ถ๐—ป๐˜€.
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Our AI transforms millions of patient reviews into actionable real-time insights. Here's how it works: ๐Ÿง  NLP analyzes comments with 95% accuracy ๐Ÿค– ML models refine insights and detect trends โฑ๏ธ Daily insights eliminate months-long waits Read more: pephealth.ai/the-pep-score-aโ€ฆ
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๐Ÿ“ข Weโ€™re pleased to announce that Luke Tyrrell has joined PEP Health as ๐—–๐—ต๐—ถ๐—ฒ๐—ณ ๐—ผ๐—ณ ๐—ฆ๐˜๐—ฎ๐—ณ๐—ณ. Welcome to the team, Luke!
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๐—š๐—ฒ๐˜ ๐—ฎ ๐—ฐ๐—น๐—ฒ๐—ฎ๐—ฟ ๐˜ƒ๐—ถ๐—ฒ๐˜„ ๐—ผ๐—ณ ๐—ฝ๐—ฎ๐˜๐—ถ๐—ฒ๐—ป๐˜ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒโ€”๐—ฟ๐—ฒ๐—ฎ๐—น ๐˜๐—ถ๐—บ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—ฎ๐˜ ๐˜€๐—ฐ๐—ฎ๐—น๐—ฒ. This short clip shows how hospitals can monitor patient experience ๐˜€๐˜๐—ฎ๐˜๐—ฒ๐˜„๐—ถ๐—ฑ๐—ฒ with a simple click. ๐—ฅ๐—ฒ๐—ฎ๐—ฐ๐—ต ๐—ผ๐˜‚๐˜ ๐˜๐—ผ ๐—น๐—ฒ๐—ฎ๐—ฟ๐—ป more!
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The ๐—ฃ๐—˜๐—ฃ ๐—ฆ๐—ฐ๐—ผ๐—ฟ๐—ฒ offers a faster, smarter approach to measuring patient experience. Read why healthcare organizations are replacing surveys with AI-powered patient experience insights in our latest blog post: pephealth.ai/the-pep-score-aโ€ฆ
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We're excited to share Michael Doyle has joined PEP Health as CTO. With over a decade of experience in building and scaling SaaS information platforms, Mike will be pivotal in the next stage of our journey in 2025 and beyond. Welcome aboard, Mike! Weโ€™re lucky to have you. ๐Ÿš€
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๐Ÿ“ฃ Read what @ECUHealthNC had to say about our new partnership prnewswire.com/news-releasesโ€ฆ
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We're proud to partner with @ECUHealthNC to ๐—ฒ๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ ๐—ฝ๐—ฎ๐˜๐—ถ๐—ฒ๐—ป๐˜ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—”๐—œ-๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€. Read yesterday's announcement here: prnewswire.com/news-releasesโ€ฆ
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