@OutcessPowered

As an integrated digital services company, we believe that digital technologies are driving a paradigm shift in how we thrive. Visit https://xitter.cf/t.co/NRetiLvJKR

 Ikeja, Lagos, Nigeria.
bit.ly/OUTCESS
Joined March 2017
  • Tweets1.1K
  • Following168
  • Followers349
573Media
We are proud to be named Tech Company of the Year at the TiL Awards. 🏆 This recognition is a reflection of the work we continue to do at Outcess to harness technology, innovation and human expertise to create meaningful solutions for businesses and their customers. #TiLawards
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OUTCESS NG retweeted
Techeconomy
@TecheconomyNGOct 13
How can African businesses convert AI technology into real economic value? Speaking at #GrowthX2026, @OutcessPowered CEO Ikenna Odike outlines actionable strategies for companies looking to bypass the AI noise and unlock verifiable operational growth. Read the full report on techeconomy techeconomy.ng/outcess-ceo-a… #AI #TechEconomy #Outcess #BusinessStrategy #Innovation #NigeriaTech @Outcess_ng

GrowthX: OUTCESS CEO Says AI Adoption Means Little Without Measurable Business Results

OUTCESS CEO Ikenna Odike urges businesses to measure AI’s impact on revenue, costs and productivity, warning that adoption alone does not guarantee value.

techeconomy.ng
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How do you know a customer is becoming frustrated with your service? The obvious answer is: they complain. But what about the ones who don't? Swipe through for more. #QualityAssurance
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A customer called about her data. The issue was being handled when she casually said: “This is why I use another network for work” That one comment raised a much bigger question for the operator which we unpacked in the article below 👇 outcess-microsite.blogspot.c…
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There’s always that ONE manager with a favourite employee. 😂 You know the one who somehow gets away with everything… 👀 It’s judgment day! Tag them below👇 #FridayFun
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If your contact center is hitting every KPI but customers are still leaving, are your KPIs measuring the wrong things?
100%Yes — rethink the KPIs
0%No — look elsewhere
0%Some KPIs need changing
0%Depends on the business
1 votes • Final results
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Happy Independence Day, Nigeria! 🇳🇬 As we mark another year of independence, we wish Nigerians renewed hope, strength and optimism for the journey ahead. Thank you for being part of the Outcess journey. Here’s to a stronger, brighter Nigeria. 🇳🇬 #NIGERIAMUSTBEOK
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A high QA score can be reassuring. But it doesn't automatically mean your customers are having a good experience. That is why the next question shouldn't always be: “Who needs coaching?” Swipe for more. #QualityAssurance #CX
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What would make you question your entire QA process? For one logistics company, it was a customer who called three times about one delivery and then explained that experiences like this were already influencing… Read the full story below outcess-microsite.blogspot.c…
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Yesterday, our CEO, Ikenna Odike, had the pleasure of speaking at GrowthX by @TecheconomyNG on “AI Beyond the Hype: How Businesses Can Turn Technology into Measurable Growth.” Did you attend? What was your favorite part of the conversation? Let us know in the comments!
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A good QA score should mean the customer had a good experience… right? But what if your agent did everything right and the customer still had to call back? That’s when you have to look beyond the score. Watch the video. Then let’s talk about it. #QA #CX
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Going from 800 customers to 800,000 sounds like a dream. Until your QA team is still trying to understand the customer experience by reviewing a handful of conversations. Because at that scale, the question changes. Swipe through for more. #CX
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Going from 800 customers to 800,000 is every fintech’s dream. But when customer interactions multiply just as quickly, the old way of doing QA starts to show its limits. Read the article below to learn more. outcess-microsite.blogspot.c… #CX
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Our CEO, Ikenna Odike is speaking at Growth X 2026! On Thursday, September 24, our CEO will join industry leaders at GrowthX by @TecheconomyNG for a panel session. Click the link below to register. growthx.techeconomyseries.ng… Check the flyer for more details. #growthx2026
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Uh-oh… someone’s in trouble. 👀 Guess that anonymous survey wasn’t so anonymous after all 😂 #FridayFun
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What would make you seriously consider outsourcing your contact center?
0%Scaling faster
0%Improving CX
0%Operational pressure
0%Getting better insights
0 votes • Final results
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This week, we sat down with our Sales Executive, Deborah, to talk about her work helping businesses make smarter Microsoft licensing decisions. Swipe through to get to know Deborah and hear her insights on Microsoft licensing. #EmployeeSpotlight
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