There's a growing understanding of the importance of empathy (the ability to understand, share & respond to emotions/perspectives of others) for leaders. For every competency that helps a leader become more empathetic you can draw a line that connects it with a better way of delivering results. @hacking_hr has produced a leader's "playbook" for empathy. It sets out: - 9 strategies to build trust and a people-centric culture through empathy - 7 ways to improve the experience of people at work through empathy - 10 key actions for empathy-driven success in leadership - 8 competencies of the empathetic leader - key insights on the power of cultivating empathetic leadership at work linkedin.com/pulse/leaders-p…. Via @HRCurator

The post I made a couple of days ago on the differences between efficiency and productivity has been turned into a superb sketchnote & accompanying blog by @tnvora: qaspire.com/efficiency-and-p…. For those who couldn't open the original article by Avi Siegal, here's another link: archive.ph/NzBle.