Over 1.2 million eligible businesses, charities and public sectors in England are able to choose their water and wastewater retailer.
England, United Kingdom
Joined May 2013
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Ofwat have published their decision on changes to the Customer Protection Code of Practice (CPCoP) on advance payments to retailers. The amendments will deliver greater protections for those business customers who have accrued credit.
Find out more: orlo.uk/gsw3Q
Open Water retweeted
Could your innovation win? We’re looking for innovations that reduce operational and infrastructure risks sustainably and efficiently. Take a look at our two competitions running in 2021 to win funding up to £250k or a share of £40 million orlo.uk/N3KKG #WaterBrightIdea
If your business has been using less water and Covid-19 restrictions make it hard for your water company to read your meter, it’s a good idea to call your retailer with a reading so they can make sure your bill is as accurate as possible.
Open Water retweeted
Today we have published a joint statement with @CCWvoice on our expectations of retailers in their approach to ensuring business customers affected by Covid-19 are treated fairly
orlo.uk/6LAKh
Open Water retweeted
Today, we have published a report reviewing the third year of the business retail market. In year three, active customers continue to benefit from competition, while awareness and activity remains lower for smaller customers. orlo.uk/79Iye
Open Water retweeted
Today we have published our review of incumbent company support for effective markets. @OfwatChiefExec has written to each water company in England, highlighting examples of good practice but also areas where each company needs to improve. orlo.uk/RISE_rnPVk
Open Water retweeted
In this record-breaking dry weather, water companies and @Waterwise have some tips to help you #SaveWater and reduce the current high demand for water. Find out how you can #UseWaterWisely – bit.ly/2Xh72Wb
Open Water retweeted
Earlier today, PM Boris Johnson mistakenly referred to COVID-19 being in the #water supply.
It’s not, and No. 10 has now issued a correction. Your tap water remains perfectly safe.
#Covid_19 #Covid19 #Covid #Coronavirus
bit.ly/3bnj8AW
Open Water retweeted
Our Business Customer Forum is now live. Whatever your business you'll be in good company - this is your chance to share your knowledge of the water retail market and talk about the issues that matter to you socsi.in/TH2Tr
Open Water retweeted
We support @MOSL_’s continued focus on improving overall company performance and data quality, including reducing the number of long unread meters. The AMPR shows that together with industry, MOSL has improved market functioning in the market’s third year despite Covid-19.
Today @MOSL_ publishes its 2019/20 Annual Market Performance Report urging trading parties to pick up the pace of #performance improvement while balancing the impact of #COVIDー19 on the non-household #waterretailmarket. Read the report here: bit.ly/3dkwcYR
Open Water retweeted
Today @Ofwat published its decision document on the proposal to address liquidity challenges in the #waterretailmarket during #COVID19 - providing a further time limited period of liquidity support to retailers and outlining how bad debt should be treated: bit.ly/3aTV8oC
Open Water retweeted
Our focus is to protect the interests of customers while ensuring they have access to reliable water and associated retail services now and into the future. For more information visit ofwat.gov.uk/regulated-compa… 2/2
Open Water retweeted
We have published our final decisions on how we will intervene to support customers’ interests in the business retail market through the current Covid-19 pandemic socsi.in/8MO3u 1/2
Open Water retweeted
What you flush matters 🧻
Never put wet wipes, cotton pads or kitchen towel down the toilet.
Share this video and help avoid blocked pipes.
#toiletpaper #wetwipes
Open Water retweeted
In case you were wondering, your tap water remains perfectly safe to drink and there is no risk of contracting the #COVID19 virus through it.
See our website for more common queries & keep checking with us for the latest advice on your water supply.
bit.ly/3bnj8AW
Open Water retweeted
During the current crisis, #water companies are reaching out to customers to encourage them or people they know to take advantage of the assistance available. For full details of the range of #help and support available, contact your water company ccwater.org.uk/households/wh…
Open Water retweeted
Today we share our forward programme for 2020/21. This sets out what we will deliver in the next year socsi.in/YXNa7 #OfwatPublishes
Open Water retweeted
We know toilet roll stocks are low in shops but please remember the sewers were designed to take only the three P’s - poo, pee and toilet paper. Kitchen roll, paper towels, wet wipes and newspaper all have the potential to cause blockages and pollution.
Open Water retweeted
In light of the COVID-19 pandemic, today @OfwatChiefExec writes to CEOs of water companies setting out principles and expectations for how companies should support vulnerable customers and assist retailers during these unprecedented challenges socsi.in/rfgdK
Open Water retweeted
Our Senior Director of Markets and Enforcement, Emma Kelso and @MOSL_ CEO @SarahMcMath3 have written a joint letter to the water industry about coronavirus and the impact on the business retail market socsi.in/BY9Oc
