The official support handle for OpenDNS. Tweet us your questions! Find general OpenDNS info at @opendns, and see our security labs at @OpenDNSLabs.

San Francisco, CA
Joined January 2015
Hi there, Thank you for your patience here. We experienced a performance degradation across several datacenters between 2017-04...
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we're aware of an issue at some of our datacenters, please email us at [email protected] for more help!
Hello, I am sorry to hear that you are having problems, can you please open a support ticket by emailing [email protected]? Thanks
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@snickn We are not blocking the domain. Please feel free to email [email protected] for further questions.
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@snickn Hello! This is for custom content filtering. We are not blocking the domain.
Blocking Software/Technology, Proxy/Anonymizer with OpenDNS filtering? You will see @getcloak blocked. [email protected]
Hello, We can look into it and see what the cause is. What is the domain in question. Is it tim[.]blog? If so we can have our...
Hello Michael, As mentioned we can go into the details be email if you'd like. But at this time we do not have development fo...
be filtered by having an Android connect to a wireless network already protected by OpenDNS or Cisco Umbrella. If you have a...
Thank you for reaching out to us. My apologies, at this time we don't have anything for Android. At this time Android can only
We are a DNS level filtering service - this means blocking URLs like your example wouldn't work. Sorry!
Thanks for writing! OpenDNS only blocks fully-qualified domains, so we will not be able to block subdomains or URL sites.
thank you for reaching out. Could you please send an email to [email protected] the character limits proper troubleshooting
Glad to here it! I'll be closing this case now. Have a great day!
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Is it possible to reach out to us at [email protected] ? The character limit makes it difficult to help troubleshoot thanks!
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Hello, If you are unable to ping our servers you may need to contact your ISP to find out if they are blocking you from using us
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We noticed that too! Our folks the UK experienced similar issues with Plusnet.
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We've updated our service notification page - system.opendns.com/2016/07/0…. Please check back later for details!
Our support engineers are looking into this. Thank you for your patience!