We're moving to a new support system on 1 September 2026. To reach us, start a chat from your RCP or head to openprovider.com/company/con… Note: emails to @openprovider.zendesk.com won't be monitored after 1 Sept. Open cases will be migrated automatically, with an email to confirm.

Heads up: Balance top-ups for accounts in India are temporarily delayed due to an operational issue. Expected fix in 3–5 days (bank payments: 24–48h). For fastest processing, top up via credit card through Razorpay. Thanks for your patience!

Maintenance Window: We will be perforing some maintenance activity tomorrow (June 24) between 7.00 AM CET and 7.30 AM CET on our Email service. We do not expect any downtime. In case you experience any issues, feel free to reach out to our support team.

Maintenance Window: Openprovider is upgrading it PSQL version on 16 June 2026 between 07:00AM - 07:30AM CEST as per system requirements. The system responses might be slow during this period. If you have any issues please contact our Support team.

Payment issues We are currently experiencing payment issues affecting resellers located outside of Europe and India who have VAT calculation enabled on their accounts. Our team is actively working on a resolution, and we expect a fix to be deployed within the next 6 hours.

A fix is currently being deployed to address an issue where some resellers are not receiving renewal emails. We expect email delivery to resume successfully starting Saturday.

Maintenance Window Extended by 1/2 Hours: The scheduled maintenance window today(15th of April ) will be extended by 1/2 hour more due to technical issues incurred during the DNS system migration. Now the system will be online by 06:30AM CEST.

Maintenance Window Extended by 1 Hours: The scheduled maintenance window today(15th of April ) will be extended by 1 more hour due to technical issues incurred during the DNS system migration. Now the system will be online by 06:00AM CEST.

Openprovider system will be down for maintenance on 15th of April from 02:00AM to 05:00AM CEST. We are upgrading our DNS System so we can provide you with Enhanced Security Protocols, Faster Query Resolution, Easier Scalability and Improved Reliability and Resilience.

Maintenance Notification: 09th of April (Thursday) from 7.00AM to 8.00AM CEST: Openprovider is upgrading In-Memory Storage service. We do not expect any downtime. For any questions, feel free to contact our support team.

Maintenance Notification: 08th of April (Wednesday) from 6.00AM to 7.00AM CEST Openprovider is upgrading In-Memory Storage service on 08th of April (Wednesday) from 6.00AM to 7.00AM CEST. We do not expect any downtime. For any questions, feel free to contact our support team.

[RESOLVED] We’re currently mitigating a DDoS attack on our DNS servers. You may experience intermittent disruptions. Our Dev team is on it and working to resolve the issue. Updates to follow.

We’re currently mitigating a DDoS attack on our DNS servers. You may experience intermittent disruptions. Our Dev team is on it and working to resolve the issue. Updates to follow.

Openprovider will conduct Phase 3 of upgrading/migrating the Messaging Queue Service on 12th of February (Thursday) from 4.00AM to 7.00AM CET. We do not expect any downtime. But if there are any unexpected interruptions, please bear with us.

Openprovider will conduct Phase 2 of upgrading/migrating the Messaging Queue Service on 10th of February (Tuesday) from 4.00AM to 7.00AM CET. We do not expect any downtime. But if there are any unexpected interruptions, please bear with us.

Openprovider is upgrading/migrating the Messaging Queue Service on 05th of February (Thursday) from 4.00AM to 8.00AM CET. We do not expect any downtime. But if there are any unexpected interruptions, please bear with us. For any questions, feel free to contact our support team

Maintenance Notification:  12th November (Wednesday) (1) Upgrading the Domain Management Services on from 5.00AM to 5.30AM CET. (2) Upgrading infrastructure for our Reseller Control Panel (RCP) from 6:00 AM to 7:00 AM CET.

Maintenance Notification:  We are upgrading infrastructure for our sandbox env on 11 November (Tuesday) from 10:30 AM to 11:00 AM CET. There would be downtime for the sandbox during this time.

Maintenance Notification:  We are upgrading infrastructure for our Reseller Control Panel (RCP) on 11 November (Tuesday) from 7:00 AM to 8:00 AM CET. No downtime is expected during the upgrade. This is a time change.

We are experiencing network issues from 5.30CET onwards. You might experience some errors in the system. DevOps team is looking a fixing this. ETA for the fix is 6.30 CET.