Good Morning. Several of our customers are having difficulty getting online this morning. We are investigating the root cause but many have come back online after power cycling their router - unplug it from power for 20 seconds and plug back in. We appreciate your patience ^JC

UPDATE #2: We have identified the issue and a fix is in place. You may need to power cycle your router - unplug your router for 15-20 seconds and plug it back in - for services to begin working. We appreciate your patience and understanding. ^JC

UPDATE: Our administrators are still working on the problem. We will begin providing updates every 15m until we have a resolution. We apologize for the disruption. Please be assured we are doing everything we can to restore services. ^JC

Service Interruption: Please be advised that we are experiencing a service interruption in some of our buildings. We are currently working to restore service as soon as possible. Restarting the modem and router may fix the issue. We apologize for the disruption to your service and appreciate your understanding. ^JK

The 2026 @VancouverSunRun might be over, but we’re not over it 🫶 🏃‍♀️💫 Thank you to the amazing runners and the even louder cheer squad—you made this one for the books! #sunrun #thefeelgoodnetwork

Did you know Novus has the fastest internet in Metro Vancouver? According to Ookla Speedtest®, Novus delivers the fastest speeds in the region. And that’s on top of being top-rated and most reliable! So what does that actually mean? Your streams start instantly. Your downloads finish faster. Your video calls stay crystal clear. It’s speed that keeps up with everything you do. #thefeelgoodnetwork

🚨 BIG NEWS, Metro Vancouver! 🚨 We’re leveling up with our first-ever online Esports tournament in collaboration with @galintgaming — The Novus Cup! 🏆🎮 📅 Feb 18–21 🎮 Games: League of Legends, Valorant, TFT, 2XKO 💰 $5,000 prize pool 🎟️ Free to enter | Open to all Metro Vancouver residents 📝 Registration is OPEN NOW! start.gg/novuscup Think you’ve got what it takes to dominate? 🔥 Tag your squad and secure your spot! 🕹️ #NovusCup ##Thefeelgoodnetwork

🎉 Congrats to our first 3 winners of our annual 12 Days of Giving: Christina, Tammy, & An! There’s still time to win lots of prizes like FREE Internet, $100 GCs & Canucks tickets 💙 Rules & entry form here 👉 novusnow.ca/newsletter/dec-2… #Thefeelgoodnetwork

From fresh summer vibes to friendly faces 🌞🍓, we loved connecting with our communities at farmer's markets all summer long! From sharing local goodies to chatting about what makes Novus The feel good network, we’re so grateful to everyone who stopped by. 💛✨ #thefeelgoodnetwork

Service Interruption: Please be advised that we are experiencing a service interruption in some of our buildings. We are currently working to restore service as soon as possible. We apologize for the disruption to your service and appreciate your understanding. ^JK

Today, our Super Novus team joined forces in the City of Vancouver's Adopt-A-Block program, cleaning up litter around Olympic Village. We're proud to give back to our community and help keep our neighborhood beautiful! 💚 #Thefeelgoodnetwork

🚴‍♂️ Come cheer on the Novus biking team at the Tour de Concord, Vancouver's Bike Race & Festival, on Sunday, July 7th! 🎉 Register now and get ready for a whole day of fun with free family activities, bike tune-ups, and a chance to win over $5,000 in prizes. 🎁 Click here to register: tourdeconcord.com

☀️⚡Still buzzing from the weekend - what a blast we had at the 2024 Vancouver Sun Run! Big shout-out to everyone who laced up and conquered those kilometers! 🏃🏃‍♀️💨 A special thanks to the organizers at the @VancouverSunRun and all of the runners!