We live in a sea of mediocrity. We’re fighting against the current to regain the craftsman’s mindset and make excellence the new normal.
Joined November 2017
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Normalizing Excellence retweeted
We should never again put it in on the shoulders of bereaved families to fight for truth and justice - we need to change the blame culture in the NHS for a positive learning culture in which there is openness not obfuscation following a tragedy
Normalizing Excellence retweeted
If your incident writeup lists “human error” as a cause, it’s a sign that you don’t really understand how the incident happened. Instead, you stopped asking questions too soon.
If your system depends on humans never making errors, you have a systems problem.
Normalizing Excellence retweeted
"The greatest prison people live in is the fear of what others will think."
David Icke
Concerned about the chilling effect this verdict could have on the reporting of medical error
#Breaking: Today a jury convicted former Vanderbilt University Medical Center #nurse RaDonda Vaught. We are deeply distressed by this verdict and the harmful ramifications of criminalizing the honest reporting of mistakes. Full Statement: bit.ly/3DcNDZG
Normalizing Excellence retweeted
You don't need a formal title or rank to be a leader. Show up every day with a positive attitude. Work hard and be kind.
Normalizing Excellence retweeted
Do not use your energy to worry. Use your energy to believe, to create, to learn, to think and to grow.
Normalizing Excellence retweeted
Catch them doing something right!
What is your praise to reprimand ratio (PRR)? Research with teenage students discovered that a high PRR led to "greater academic engagement and report card grades, particularly for students who at baseline were more disruptive." @angeladuckw
Normalizing Excellence retweeted
Dismissing ideas that you dislike isn't critical thinking. It's confirmation bias.
Critical thinking is approaching new information with a mix of curiosity and doubt.
It starts with gauging the credibility of the source, the rigor of the logic, and the validity of the evidence.
Normalizing Excellence retweeted
In our @ergonomics1957 state-of-science article on human error we propose the following recommendations to shift the focus from an individual, mechanistic, blame-worthy ‘human error’ approach towards a sociotechnical systems thinking approach #error #systemsthinking #safety
Normalizing Excellence retweeted
Psychological safety is so important for all staff to flourish! If we don't feel safe we are not in our learning zone so growth and change won't happen.
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Normalizing Excellence retweeted
"it is important to understand that the only way to create positive change in any organization is through positive influence." Truth!
Normalizing Excellence retweeted
Couldn't have said it better! TY @BreneBrown “If we want people to fully show up – so that we can innovate, solve problems, and serve people – we have to be vigilant about creating a culture in which people feel safe, seen, heard, and respected.” yiba.co.za/workers-say-their…
Normalizing Excellence retweeted
I forgot how good this talk on "normalization of deviance" is. Really important lessons for critical systems design and operation: youtube.com/watch?v=Ljzj9Msl…
16 speakers over 4 days sharing their knowledge. Still time to register for tomorrow’s session and donate to some good causes
Normalizing Excellence retweeted
When you look back at your practice and preparation over the last few weeks- are you proud? If not- make a switch!
Tremendous opportunity to hear all things culture coming up in just 11 days. Register at thefireinsidepage.com/uycc and proceeds benefit the Firefighter Cancer Support Network and Association of Memorial Stair Climbs
Normalizing Excellence retweeted
Effectively nurturing a #culture of speaking up still isn’t easy—in fact, it can be even harder as teams work remotely—and it is therefore more important than ever. hubs.ly/H0qCcLW0 by @khalilsmith_
Normalizing Excellence retweeted
My latest sketchnote is a depiction of @AmyCEdmondson spectrum of reasons for #failure And just as there is a spectrum of reasons for failure so should there be a spectrum of responses to that failure #Management
