Companies increased AI spending on customer service by 38% this year. Their CX budgets overall only grew 2%. Most of that new money won't show up as ROI. Our CEO @TomasGorny breaks down why in @IncMagazine, and it comes down to one thing: data, not the AI itself. If a chatbot can't see the ticket your support team just closed, it fails the easy questions before it ever reaches the hard ones. Full piece: inc.com/tomas-gorny/ai-shopp…

Looking for the answer? We just circled it for you. nextiva.com/xbert-info

Meet Ella. The AI receptionist built on XBert to teach people about...XBert. Press play to hear AI Engineer, Ben Rosenberg, ask Ella three of our most asked questions.

does meeting mania = missed calls? more than you'd think. let XBert take over 👉 nextiva.com/xbert-info

Spotify knows your next song...shouldn't your CRM know your next move? XBert integrates with your CRM in real time, ensuring seamless interactions AND better outcomes. Learn more here 👉 nxtva.co/4qPOfwI

What if onboarding a new hire took five minutes instead of five days? Tallon Brown on our product marketing team walks through how to set it our AI receptionist, XBert. Interested? nextiva.com/xbert-info

The AI voice market is measured on the wrong metric. Containment tells you what the system handled. Not what happened to the calls it couldn't. Escalations and refunds carry the most revenue and get routed the worst: no context, no priority, agent starts from zero. The differentiator isn't resolution volume. It's whether intent and sentiment survive the transfer.

You should never lose the details your patients share. Now, you don't have to. Transcription and summarization in NextivaOne is now available for HIPAA-enabled accounts. For dental offices, behavioral health clinics, and health practices, so much of the patient relationship happens over the phone, and every detail shared on those calls matters.

Meet XBert! The AI receptionist that delivers 24/7 customer service by answering every call, resolving common requests, and providing seamless handoffs with AI-generated summaries and full conversation context.

Most restaurants lose more business to the calls they can't answer than the tables they can't seat. In this demo, Derek Gray, Solutions Consultant Manager at Nextiva, walks through how XBert handles reservations, menu questions, order status, and manager escalations, all without a transfer or a hold.

What if the thing that feels the least personal is actually what makes healthcare more human? Nurses are already stretched so thin, the time they get with patients is almost gone. If AI handles the intake, they get that time back. CEO, @TGorny on why our first reaction to AI isn’t always the right one.

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"No human likes to do repetitive things." Our CTO Ran Ezerzer talks through where AI actually belongs in customer support, and why augmenting your team beats replacing it every time.

Why partner with Nextiva? Press play to hear from @VesuvITas Chief CX + AI strategist, Sebastian, on why!