Your trusted partner in digital customer service. Multilingual support, tech-driven efficiency, brand enhancement. Let's elevate your customer experience!
Worldwide
Joined May 2024
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🌟 Life at Newstel: Supporting the World, 24/7 🌍
At Newstel, collaboration, remote work, and celebrating success are at the heart of everything we do. Join our global team today and help us make an impact. 💼
#LifeAtNewstel #JoinOurTeam #GlobalCareers
At Newstel, we specialise in multilingual customer support and scalable #outsourcing solutions that help businesses grow globally. 🌍
Need 24/7 support or tailored #BPO services? We've got you covered. 🎧
Let’s connect and discuss how we can support your business!
Exciting news! Newstel is now collaborating with @ShipOffers to bring new opportunities to the e-commerce space! 🚀📦 #Partnership #Ecommerce #Innovation
💡 CX Insights for 2025:
🔑 86% of customers will pay more for great service. (PwC)
🔑 75% expect seamless chat, email & social. (Salesforce)
🔑 Multilingual support = 20% higher NPS. (CCW Research)
🌍 Ready to elevate your CX? Let’s make 2025 exceptional! 🚀
#CXTrends
🚀 #AI is transforming the #BPO industry! At #Newstel, we’re using AI to boost efficiency, automate workflows, and enhance customer experiences. 🤖💡
How AI is shaping the future of BPO: contactcentremonthly.co.uk/h…
@UKCCForum
#CustomerExperience #Innovation #TechInBusiness
Active listening: the secret to transforming customer interactions. 🎧 Repeat, confirm, act – and watch trust grow. What's your go-to tip for stellar service? 👇 #CustomerSupport #CXTips #ActiveListening
Looking ahead to 2025! 🚀✨
At Newstel, we're gearing up for a year of growth, innovation, and success—together with our incredible clients and partners. 🌍💡
Here’s to a New Year of opportunities and achievements! 🥂
#HappyNewYear #NewstelJourney
2024: #Growth, #Innovation, and #Collaboration!
From award nominations to launching new solutions and supporting businesses during peak periods, it's been unforgettable. Huge thanks to our clients, partners, and team!
What were your 2024 #highlights?
#2024highlights
Season’s Greetings from the Newstel family! 🎄✨
To our clients, partners, and team members worldwide—wishing you joy, peace, and time to recharge this festive season. 🌍🎁
Here’s to a bright year ahead! 🕊️💌
#FestiveSeason #Gratitude
What a year! 🌟 From UKCCF finalists 🏆 to client events in Portugal, 2024 was amazing. Thank you to everyone who made it possible! 🙌🌍 #2024Highlights
Missed Black Friday prep? Let’s fix 2025! 🛍️💬 Scalable support, proactive engagement, & omnichannel service. Plan now: newstel.com/contact/
#BlackFriday
🦃 Happy Thanksgiving to our American partners and clients!
We’re grateful for your trust and collaboration this year. Here’s to continued success and exciting opportunities ahead! 🌟
#Thanksgiving #Gratitude #Partnership
📊✨ How do you measure success in customer support?
In today’s fast-paced world, tracking the right metrics is key to delivering exceptional service and driving loyalty. 🌟
💬 Which metric do you prioritise?
#CustomerSupport #CX #Metrics
🎉 Wrapping up #WorldQualityWeek! Activities like our quality quiz reinforce our commitment to excellence, teamwork, and continuous improvement. Thanks to everyone for making this week impactful! 🌟 #QualityMatters #TeamCulture
🏆 Today we’re celebrating our #QualityChampions! Thank you to Acheena Chanliongco and Genille Tomelden for setting the standard in quality. 🌟
#QualityExcellence #EmployeeRecognition
💡 Best practices for quality—straight from our team! Check out the highlights and get inspired to make every day a quality day. 🌟 #QualityExcellence #BestPractices
🔄 Continuous Improvement Spotlight 🔄
At Newstel, small steps lead to big changes! Our cycle: Plan → Set goals
Do → Implement
Check → Analyse
Act → Adjust & improve
Got ideas for quality? Share them with us! 💡
#QualityMatters #Newstel
🎉 Congratulations to all the winners and huge thanks to the organisers for an amazing night at the UKCCF Awards.
📣 Special shoutout to Sophie Cotton for judging and presenting an award! Looking forward to next year!
#UKCCFAwards #TeamNewstel #URBN #Partnership
🌍 Happy #WorldQualityWeek! Our theme, “From Compliance to Performance,” highlights our dedication to going beyond standards. Join us as we celebrate quality all week long! 🙌 #QualityExcellence
🎉 Exciting News! 🎉
The #Newstel team is heading to the UKCCF Awards this Friday as a finalist for #Outsourcing #Partnership of the Year with #URBN! 🏆✨ We’re proud of our journey and excited to celebrate with the industry’s best. Good luck to all! 🌟🤞
#UKCCFAwards2024