Simple email-based ticketing solution. For a live chat solution, see @NeetoChat. @NeetoHQ product.

Joined July 2021
NeetoDesk retweeted
Neeto in September 🚀 67K meetings booked 19K recordings created $130K collected by our customers Plus new features, improvements, bug fixes, small wins, and some customer love. neeto.com/blog/neeto-in-sept…
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🔥 September was NeetoDesk's busiest month ever, with 33.9K tickets created. Thank you to every team that uses NeetoDesk.
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Want your agents to land on Active view instead of Unresolved when they sign in? NeetoDesk now opens the first view in their sidebar, so the order you set in the Admin Panel decides which view they see first. engage.neetodesk.com/changel…
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Your team calls it Triage. NeetoDesk called it New. Now you can rename built-in ticket statuses like New, Open, and Closed to match the language your team uses, without changing how the statuses work. 🎉 engage.neetodesk.com/changel…
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NeetoDesk retweeted
Neeto in August 🚀 64K meetings booked 20K recordings created $120K collected by our customers Plus new features, improvements, bug fixes, small wins, and some customer love. neetohq.neetopublish.com/p/n…
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NeetoDesk retweeted
Getting your first 100 users isn’t easy. Curious how @NeetoCal got its first 100 users? 👇
Replying to @connor_beem
This is how I got my first 100 users. In the process, I accidentally made my site the front page of Hacker News for around four hours. This is the story of NeetoCal. I built @NeetoCal , a calendly alternative. The launch didn’t go as planned. Despite putting effort into tweeting and posting on LinkedIn for two months, I saw little to no traction. It was disheartening to see that no one seemed to engage with my product. I was not big on product hunt launches. I had heard that to have a proper Product Hunt launch, one needs to spend around four weeks preparing for it. I didn't want to spend that energy, so I said no to the launch of the product hunt. Thanks to my team members, I gingerly accepted the idea of having a product hunt launch. This decision turned out to be a game-changer for NeetoCal. In the Product Hunt writeup, I mentioned that NeetoCal was entering a crowded market as the 31st scheduling software provider. I listed all 30 existing competitors, illustrating that scheduling software has become a commodity. My key point was that if there are 30 players in the market, it's a commodity. If it's a commodity, then why is the price not falling? In my opinion, all 30 players were charging quite high. The results from the Product Hunt launch were fantastic. NeetoCal gained many new customers and received valuable feedback. Here is the product hunt page if you want to see it. The next day, I wrote a blog post reflecting on the success of our Product Hunt launch. To my astonishment, this blog made it to the front page of Hacker News and stayed there for 2 to 3 hours. This exposure led to even more signups. In short, I had no idea what would work. I had written off both product hunt and hacker news and was working hard on LinkedIn and Twitter. I tried working with influencers for NeetoCal. However, I lost all my money on them. Here is the list of influencers I had contacted. I've hidden their name. Information about their number of followers and how much they'll charge is mentioned. I worked with 7/8 influencers. I paid them money as shown on the Google sheet. Result was NIL. Nada, Zilch. All the number of followers that I saw on LinkedIn and Instagram were bots. I didn't get my money's worth, so I stopped doing influencer marketing for NeetoCal. After that, I started working with a person to send cold emails. I paid him $1200/month. In four months, I got less than 100 free signups from cold emails, which cost me $5000. Yes, for spending $5000, all I got was less than 100 free signups. Was I fooled to continue for four months? That is probably true, but the guy kept saying that cold emails work on the second and third touchpoints. After four months, I fired the marketing person. Next I wrote about my pricing philosophy. I was not even trying to market it; it was a hit. Lots of people visited that page.
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July 2026 NeetoDesk update is out. • Replies synced to your mailbox's Sent folder • Cleaner XLSX ticket exports • A log of every outgoing email on each ticket • Faster search and Microsoft mailbox imports More improvements to make Desk support better. neeto.com/neetodesk/blog/jul…
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Ticket notifications don't have to go to a public Slack channel anymore. NeetoDesk now supports sending ticket notifications to private Slack channels. Changelog: roadmap.neetodesk.com/change…
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Google Sheets integration is now available You can now connect your workspace to a #GoogleSheet and keep tickets in sync continuously. Sync all tickets or only a filtered set, and choose to push all fields or just the ones you need. neeto.com/neetodesk #SupportTools #SaaS
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Ticket counts now visible on Views List The Views list page now shows the number of tickets in each view, so you can instantly see where things are piling up and prioritize faster. Try now: neeto.com/neetodesk #CustomerSupport #Helpdesk #SaaS #ProductUpdate #SupportTeams
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NeetoDesk January Updates 🚀 Smarter API mailbox assignment, ticket counts on views, persistent columns, better attachment handling, smoother replies, and key stability fixes. Small changes. Big impact for support teams. neeto.com/neetodesk/blog/jan… #Helpdesk #CustomerSupport
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We’ve launched a Public Customers API endpoint! You can now create customers in NeetoDesk from external systems using our new API endpoint. 👉 apidocs.neetodesk.com/api-re… #SupportTicket #TicketingSystem #CustomerCare #SaaS
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December 2025 updates for NeetoDesk are live 🚀 ✨ Revamped mailbox setup 📎 File uploads in public forms ⚙️ Clearer automation visibility 🔁 Clonable views & better reports and more Full update 👇 neeto.com/neetodesk/blog/dec… #ProductUpdates #SaaS #CustomerSupport
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NEW in #NeetoDesk Web forms now support file uploads, and any uploaded file is automatically attached to the ticket created in NeetoDesk. A smoother, more complete way to collect information from customers. #ProductUpdate #NeetoDesk #SaaS #CustomerSupport
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NeetoDesk’s October 2025 update is live 🚀 ✨ Threaded replies in emails 🖱️ One-click ticket navigation 📊 Reports in Public API 📞 CallerDesk improvements 🔔 Smarter webhooks ⚙️ Faster bulk updates Read the full update here: neetodesk.com/neetodesk/blog…
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✨ We’ve revamped the Reports UI in NeetoDesk! Unlock insights faster with the redesigned Reports UI — cleaner, smarter, and made for effortless analysis. #Reports #SaaS #CustomerSupport #HelpDesk
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🚀September Updates at NeetoDesk 🔹Tag teammates in replies for smoother collaboration 🔹Persistent activity visibility & smarter webhooks 🔹Faster bulk updates & improved web forms 🔹Powerful public APIs + ticket UX upgrades neeto.com/neetodesk/blog/sep… #CustomerSupport #Helpdesk
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NEW in NeetoDesk! 🚀 Now, every new email reply shows the previous email in the thread right there. It’s the context your customer needs, instantly available. 📧✨ Send comment emails as threads: neetodeskhelp.neetokb.com/p/… #NeetoDesk #CustomerSupport #HelpDesk #SaaS
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NeetoDesk August ’25 Updates: 🔹Draft replies auto-save 🔹Cross-mailbox ticket creation 🔹Public API for ticket messages 🔹See who's viewing the same ticket 🔹Asynchronous bulk trashing 🔗 neeto.com/neetodesk/blog/aug… #SaaS #Helpdesk #ProductUpdate
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