Patient Experience at Southmead Hospital Operating Unit - part of Bristol NHS Foundation Trust.
Bristol
Joined February 2020
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Join Break Out Voices at @NorthBristolNHS Southmead on Monday 7th July.
4:30-5:30pm - open rehearsal to learn a song, 5:30-6:30pm - performance including learnt song!
Join us at the Piano, Gate 30, Brunel building. All members from LGBTQIA+ community and allies welcome!
Happy National Volunteers’ Week 2025.
A massive thank you to the 440+ volunteers @NorthBristolNHS
We have stalls in the Atrium Monday - Friday 10-4 with lots of volunteering info & handing out tokens of appreciation to our volunteers!
@volunteers_week
#VolunteersWeek
ALT A poster style image with writing saying Volunteers’ Week 2-6 June. Thank you to our 440+ NBT Volunteers! The image has green, pink and purple stars, a little plant icon, award icon and guide dog icon too.
What an incredible start to Creativity & Wellbeing Week!
From Bristol Taiko Drummers to North Bristol Good Afternoon Choir, Dancing with Dementia & Pathology Art 5 minute crafts - it’s been fab 🤩
Thanks Fresh Arts @NorthBristolNHS & @SuperSouthmead
Southmead Patient Experience retweeted
What a great #WearRedForSepsis awareness day 7 years ago now! Lots of interest from many patients, relatives and staff so lots more #Sepsis awareness achieved. Heartfelt thanks to all. Keep #TalkingSepsis & #JustAsk #CouldItBeSepsis @NorthBristolNHS @NBTPatient @UKSepsisTrust
Next Week is Creativity & Wellbeing Week (19th - 23rd May) which aims to spotlight the impact of the creative health sector across the country.
Our Fresh Arts programme (funded by generous donations @SuperSouthmead ) has amazing activity next week for all 💙
@NorthBristolNHS
What beautiful (paper) flowers 🌼
Thank you to wonderful volunteer Liz who runs patient craft sessions & keeps the wonderful Macmillan Centre @NorthBristolNHS
Brightening up the Patient Experience office & improving the experience for many patients and staff!
Southmead Patient Experience retweeted
Pop over to the Brunel Atrium (by the piano), @CfDHoH team is there until 3pm today. ❤️
They’re offering advice and support to help reduce isolation and barriers for those who are Deaf or Hard of Hearing.
ALT Centre for Deaf and Hard of Hearing People at the atrium of the Brunel Building.
Happy 11th Anniversary to the Move Makers! 🎉
What an incredible journey it’s been—11 years of smiles, support, and making a real difference @NorthBristolNHS
Here’s to each and every one of you who has walked alongside patients, visitors, and staff with compassion and care. ❤️
Our final sign this week is ‘toilet’, thank you to Steve for sharing.
@north_bristol_nhs we have a fab OT who supports patients with sudden hearing loss. They have introduced the app ‘Hearing Helper’ on several wards which provides a live subtitle for patients.
#DeafAwareness
Our next sign for Deaf Awareness Week is ‘drink’.
@NorthBristolNHS we strive for access for all Deaf & Hard of Hearing patients.
We’ve been auditing our hearing aid loops across the hospital. We welcome any feedback & encourage staff to check our LINK article for more info!
Our next sign for Deaf Awareness Week is ‘Interpreter’ signed by Jhalak.
At @north_bristol_nhs we run several online Deaf Awareness Training sessions via our BSL provider @signsolutionsuk
Staff can sign up to the next one on 9th July 10-12 more on LINK
The Centre for Deaf & Hard of Hearing Bristol will be hosting stalls at @NorthBristolNHS to offer advice & support for those experiencing hearing loss.
Stalls available:
Piano, Brunel building: 11am-3pm on 13 May, 10 June & 8 July
Cossham: 11 am-3pm on 20 May, 17 June & 15 July
It’s Deaf Awareness Week! We will be sharing a sign a day relevant to @NorthBristolNHS
You can find useful information about access for Deaf & Hard of Hearing people including how to call us via a BSL interpreter: nbt.nhs.uk/patients-carers/c…
Thank you Juliette for our first sign:
It’s the end of a fab Patient Experience Week!
We delivered some of the Outstanding Patient and Carer Experience Awards today & can’t wait to share the winners with you all soon.
Thank you to all our staff & volunteers who work hard to ensure an outstanding patient experience!
NBT staff pop along to the stall by the Piano today until 3pm (Brunel Atrium, Gate 30).
Find out more about our new e-learning programme: Improving the Patient Experience.
You can also find it on Learn / LINK by searching ‘Patient Experience’.
@NorthBristolNHS
@NHSElect
Volunteers are a huge part of @north_bristol_nhs & contribute enormously to the patient experience!
We’ve recently launched our Volunteer Services Strategic Plan for 2025-2028:
nbt.nhs.uk/sites/default/fil…
And here is a snippet of Stewart’s story 💙
As a Patient Experience Team we gather feedback in a variety of ways!
Here are a few voice messages of feedback & thank you’s from recent patients 💙
Staff can find a range of feedback & patient stories on the Patient Experience section on LINK.
#PatientExperienceWeek2025
On Monday afternoons the patients in Elgar have a wonderful Dance for Dementia session led by the @theoriginalspinners coordinated by Fresh Arts & kindly funded by @SuperSouthmead
As you can see from the photos these sessions are a joy!
📸 Photos by Paul Blakemore.
Today marks the start of Patient Experience Week 2025.
This week we will be sharing lots about Patient Experience @north_bristol_nhs
Let’s start with our wonderful volunteer musicians and how they supported NBT in 24/25.
#PatientExperienceWeek #PatientExperienceWeek2025
ALT Two volunteer pianists sat on the piano both playing and smiling. The piano is in the atrium of the hospital and in the background is a blurry member of staff and some photos on the wall.
Job alert: Volunteer Coordinator.
Colleagues at @NorthBristolNHS make sure you check out this vacancy open until 1st May.
In this hands on role you’ll work with a range of people and support our volunteers throughout their whole journey!
nbt.nhs.uk/careers/current-v…
