Customer Service Expert (worldwide) Mystery Shopper who tells it like it is Excellent, Good, Bad and Ugly. you never want to meet me when it’s ugly!!

Hythe Kent/London
Joined April 2016
Replying to @VodafoneUK
@VodafoneUK This is what you call being left hanging and no resolution listening to music! Customer for over 20 years clearly not valued
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On phone 30 minutes after 1 month of useless social media interaction and denied despite numerous requests escalation of call to manager. Over 20 years loyal customer. Not anymore going elsewhere. You cannot meet the terms of your contract
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Amazing picture of King Charles
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⁦@British_Airways⁩ shame when you want to leave positive feedback and acknowledge good customer support. Tried DM, didn’t recognise my comment so requested a human but have to jump through hoops…. Sad
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Luton
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⁦@Se_Railway⁩ A uniform I feel is one that if you want to be taken seriously and have authority should be worn correctly! Hats on heads not on chest and get hands out of pockets. Not standing outside Ashford Station Vapping. Constantly turned out like this!
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Replying to @MarriottIntl
@MarriottIntl @Marriott Disgusting customer service, call Huston Energy Corridor from the UK put on hold 5 times Trying to give details cut mid sentence promised email to confirm credit card details not received. Is this how to handle your BONVoY clients!!
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Just had my phone bill for the honour of being put on hold with no reason 5 times £24!!! Would you like to reimburse me
In death as in life the Queen is bringing the world's leaders together. As they meet to share the sadness of her passing may they work for peaceful solutions to their disagreements.
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Replying to @AHoensbroech
@AHoensbroech my experience with your airline is the worst in 60 years! Emails to your executive team no attention to detail Your company must be doing really well when advised I would take mine and company elsewhere I was advised, my choice of carrier was my choice. Emailed you
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team who responded on your behalf advise that due to the abuse and harassment staff have suffered in recent times justified the treatment I received because my disability is not apparent suggesting I was taking advantage hence the way I was treated. Not all disabilities visible
Replying to @easyJet
@easyJet I’m stuck in Venice airport after one of your staff members didn’t turn up for work and caused my flight to be delayed, meaning that I missed my connection to Olbia. Apparently there’s nothing you can do and you won’t rebook me on the next flight…
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Tink B retweeted
😭🤣🤣
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Replying to @Se_Railway
@Se_Railway No enforcement of face masks on HS trains irresponsible. Even heard people commenting they were using the service rather than underground so they didn’t have to wear a mask! You put the vulnerable at serious risk. Irresponsible is what causes restrictions
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You need to change your signs on trains and announcements at stations. if you are not going to uphold or take responsibility for government guidelines. Or ensure that these routes are policed!
THIS 👇👇
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https://xitter.cf/t.co/TPbk8kwEBi It's there in black and white straight from the press conference and yet they STILL want us to have faith in the vaccine.
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My gift for Susanna! Happy Birthday. Sure you’ll have this money box filled in no time 😬@piersmorgan @susannareid100 @gmb
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Hope you managed to save up!! Treat yourself
Replying to @JustinTrudeau
@JustinTrudeau @BorisJohnson @globeandmail We have taken Canada off the red list, you have not done so for UK impossible for my family and Grandson to visit due to quarantine on return. Your vacation program means my family no vaccine till Sept Your more of a risk to us sort it!!
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I have not seen my family for almost a year I came alone and did your 2 weeks isolation no one checked me! No family Christmas for 34 years be proud your efforts for vaccine program are appalling. Bet you had a family Christmas
Replying to @JustinTrudeau
@JustinTrudeau @BorisJohnson @piersmorgan Your vaccination program is disgrace this rate my daughter will not have her jab until Sept we have made it easier for Canadians to come to the UK you 14 days isolation. And 14 on return not viable for people to visit 6 wk loss of income
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Your quarantine rules for UK residents relaxed to equate ours for Canadians visiting UK Your vaccine program is an embarrassment and we are more at risk from your residents than you are from us in catching Covid.
Replying to @piersmorgan
@piersmorgan @gmb My local GP practice is the vaccination centre for the area they received a battery vaccination on the 21st of December which enabled them to vaccinate 977 over 80s. They have received no vaccine since then and this is a vaccination centre!!
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@piersmorgan @gmb Own GP practice that was able to vaccinate 977/80 is in fact has 3000 in that category. In some areas I am aware that people have even had the second doses in the over 80s this whole distribution is a farce
Replying to @sainsburys
@sainsburys Parkfarm Folkestone, items through self check out were exempt from sale I was shouted at in a derogatory way by member of staff 30 yards away. Shown uphumiliated, I am visibly disabled. Would they have done this if I was able bodied I feel disability discrimination.
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All your DM does is automated messages. Request for DM is a PR stunt